Collections Specialist - iThrive Funding

iThrive Funding provides outsource accounts receivable management and funding services to owner operator and small fleet trucking companies located across the United States. iThrive believes that the success of its customers, employees and owners are interdependent and seeks to provide exceptional customer service to its customers and a positive work environment for its employees. When our customers and employees succeed and thrive, iThrive succeeds. iThrive is headquartered in Ogden, Utah.

Collections Specialist

The Collections Specialist supports iThrive Funding’s cash flow by monitoring outstanding receivables, communicating with brokers, and following up to ensure invoices are paid accurately and on time. This role requires proactive outreach, sound problem-solving, thorough documentation, and professional service. The Collections Specialist researches and helps resolve payment delays, billing or paperwork discrepancies, and other issues that may prevent timely payment, while maintaining positive business relationships and following established procedures.

Essential Duties and Responsibilities:

• Manage an assigned portfolio of receivables and follow up on outstanding invoices to support collection and aging goals.
• Make outbound calls and send written communications to obtain payment status, confirm payment expectations, and resolve past-due balances.
• Review and respond to collection-related emails, shared mailboxes, tracking tools, and assigned action items in a timely manner.
• Record collection activity, commitments, payment updates, and resolution details accurately in FactorView and other designated systems.
• Identify recurring issues, potential direct-pay risks, and matters requiring escalation; follow established procedures to bring them to the appropriate team.
• Meet department expectations for productivity, call activity, accuracy, documentation, and timely completion of assigned work.

Knowledge, Skills and Abilities:

• High school diploma or GED required.
• Previous collections, accounts receivable, customer service, or related experience preferred.
• Strong verbal and written communication skills, with the ability to maintain professional customer relationships while securing payment commitments.
• Excellent attention to detail, with a commitment to accurate documentation and recordkeeping.
• Effective research, problem-solving, and follow-up skills to resolve payment issues and outstanding balances.
• Ability to prioritize competing demands, manage recurring workloads, meet deadlines, and work independently while collaborating with teammates.
• Proficiency with computer systems, email, spreadsheets, and online portals; ability to learn new systems and procedures.
• Bilingual English/Spanish skills preferred.