Collections Specialist - Order to Cash

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Cluster Credit Manager - AU & NZ

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Your role and responsibilities
Reporting to the Cluster Credit Manager, you'll play a key role in managing the end-to-end Order-to-Cash process, partnering with customers and internal stakeholders to drive timely collections, resolve disputes, and support healthy cash flow outcomes. At ABB, you'll join a collaborative team where your ideas are valued, your development is supported, and innovation is encouraged.

Key Responsibilities

• Manage the Order-to-Cash process across a portfolio of accounts.
• Drive collections activities and follow up outstanding invoices.
• Investigate and resolve disputes, deductions, and payment issues.
• Negotiate payment arrangements and improve debt recovery outcomes.
• Maintain collection worklists and prioritise activities effectively.
• Handle customer queries, remittance advice, and invoice requests.
• Perform account reconciliations and ensure accurate record keeping.
• Build strong relationships with internal and external customers.
• Work closely with stakeholders to resolve issues and optimise cash flow.
• Ensure compliance with SOPs, policies, and controls.

Qualifications for the role

• Experience in Accounts Receivable, Credit Control, Collections, or an Order-to-Cash environment.
• Proven success managing high-volume collections in a corporate setting.
• Strong problem-solving skills with the ability to resolve disputes and drive outcomes.
• Customer-focused with excellent relationship management and communication skills.
• Highly organised, detail-oriented, and able to manage competing priorities.
• Strong numerical and reconciliation skills.
• Proficient in Microsoft Office applications.
• SAP experience highly regarded.
• Exposure to CFIN or other modern collections platforms is advantageous.
• Self-motivated team player who can work independently and collaboratively.

What's in it for you?

• Generous salary package.
• Hybrid working model (2 days in the office).
• Stable, supportive team with strong tenure.
• Access to market-leading finance systems and technology.
• Career development opportunities within a global organisation.
  

More about us
ABB Finance is a trusted partner to the business and a world-class team who deliver forward-looking insights that drive sustainable long-term results whilst operating at the highest standards.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

About Us

Why ABB
Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care
At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger.
ABB is also committed to a high standard of integrity in everything we do.

We grow
We help our people succeed and develop, and we empower them to create their own careers at ABB.
Our benefits, reward and development programs encompass a wide array of offerings.

How to apply
Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.