Collections Supervisor (Law Firm Experience)

Hawkins Parnell & Young has an opportunity for a Collections Supervisor with experience in law firms. This position is responsible for supporting the timely collection of outstanding client accounts while maintaining professional and constructive relationships with attorneys, clients, insurance carriers and internal business teams. The Collections Supervisor monitors accounts receivable, follows up on outstanding balances, researches and helps resolve payment issues, maintains accurate collection records, and partners with the attorneys to improve cash collections.

Essential Duties and Responsibilities

• Monitor accounts receivable and identify outstanding balances requiring follow-up.
• Contact clients regarding outstanding invoices and payment status in a courteous, professional, and timely manner.
• Work closely with billing attorneys and other firm personnel to develop appropriate collection strategies for delinquent accounts.
• Document collection activity, client commitments, disputes, and expected payment dates accurately in the firm's financial system.
• Research invoice questions, unapplied payments, account discrepancies, and other issues that may delay payment.
• Review aging reports and prioritize collection activity based on account status, balance, age, and other relevant factors.
• Follow up on payment commitments and escalate significantly delinquent or problematic accounts in accordance with firm procedures.
• Assist with preparation of collection reports and provide updates regarding significant accounts and collection activity.
• Handle confidential client and financial information with appropriate discretion.
• Support month-end and year-end collection initiatives as needed.
• Perform other accounting and collections-related responsibilities as assigned.

Qualifications

• 5 Plus years collections experience with at least 3 years in law firms.
• Experience with Aderant is required.
• Ability to manage multiple accounts, priorities, and deadlines.
• Ability to communicate professionally with clients, attorneys, and employees at all levels of the organization.
• Proficiency with Microsoft Outlook and Excel.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to exercise discretion when handling confidential financial and client information.

Benefits

• Comprehensive medical, dental and vision coverage
• Life insurance
• Short term and long term disability
• 401K plan with annual 3% contribution, 100% vested from year one
• Profit sharing eligibility
• Employee assistance program
• Paid maternity and paternity leave

Why Hawkins Parnell & Young, LLP?

Hawkins Parnell is a national litigation powerhouse with offices spanning the United States. Our 250-person litigation team defends prominent individuals and small businesses to many of the largest corporations in high-risk litigation and business disputes nationwide.

Over the last half-century, our success has relied on one distinction: OUR PEOPLE. We rely on the uniqueness of each team member to create a culture that drives innovation and exceptional results for our diverse client roster. Through actively embracing different backgrounds and perspectives, we foster an environment that is vibrant, challenging, and rewarding.

Hawkins Parnell & Young is an Equal Employment Opportunity Employer.