Collections Support Specialist

Description Collections Support Specialist Buffalo, NY Hybrid Work Schedule Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Collections Support Specialist to join our collaborative and dynamic Premium Accounting team in our Corporate Headquarters located in Buffalo, NY. The Collections Support Specialist is responsible for providing crucial support to Premium Accounting and Collections by performing tasks to support the premium deposit process, including batching and keying deposits, while also assisting with collection activities. This role requires strong organizational, customer service, and computer skills, including proficiency with Microsoft Office and databases, to handle sensitive financial information and ensure accurate record-keeping. Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include: Best Places to Work in Western New York (Buffalo Business First, 2023–2026) Fast Track Company (2019–2025) and Top Private Company (2019–2025) Ward’s 50® top-performing property-casualty insurer (2021–2024) Ivans Spark Award for Innovation (2024–2025) Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or onsite the remaining days. This model supports collaboration while providing flexibility and work-life balance. Essential Duties and Responsibilities include, but are not limited to: Collection of Premium Outstanding – Assisting with the collection process by creating and maintaining client credit history files and managing accounts to ensure timely payments. Documenting collection activities, creating reports, and maintaining accurate records using computer systems and databases. Deposit Processing – Batching and Keying deposits. Collections Administrative Support – Preparing and processing collection correspondence and assisting with collection reporting and account referrals. Premium Accounting Administrative Support - Keying policy transactions, printing and electronically filing daily bank statements and reports, and processing and keying miscellaneous billing transactions. Handling telephone calls, email correspondence, and communication with insureds, agents, and collection agencies. Providing back-up for other Premium Accounting positions, as necessary. Qualifications & Skills: Associate’s degree preferred or equivalent work-related experience. Prior administrative, accounting support, or collections experience preferred. Proficiency in Microsoft Office Suite (Excel, Word, Access) Strong organizational, record-keeping, and attention-to-detail skills. Excellent communication, customer service and negotiation skills. Professional approach to handling sensitive financial information. Merchants Insurance Group Pay information: Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $20.00 - $26.00 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications. Merchants Insurance Group Benefits: Welcoming and positive work environment. Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office. Flexible work arrangements, including flex scheduling and summer hours. Competitive pay scale. Outstanding Collection bonus and company bonus programs. Generous paid time off package. Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars. Tuition Reimbursement. And many more exciting company benefits!! Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings. Qualifications Skills Behaviors : Motivations : Education Experience Preferred Prior administrative, accounting support, or collections experience preferred.