Command Center Specialist

• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications • Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis • Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue • Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope • Other technologies related to building the services may also be assigned Strong analytical and planning skills; Good communication and presentation skills; Excellent problem-solving skills; BS IT graduate or any IT-related course; Must possess above average customer service skills; Must have excellent attention to detail and accuracy; Willing to be deploy in Ortigas (Onsite)