Commercial Account Manager

About Our Company Stova is the definitive event technology platform with solutions designed to power the full lifecycle of events, irrespective of size, format, or complexity. Stova’s robust platform offers event organizers a comprehensive set of tools to plan, engage, experience, and measure their events. For more information visit stova.io. Position Overview Stova is seeking a motivated, detail-oriented, and customer-focused Commercial Account Manager to drive both customer retention and new business growth across a defined territory and account base. This hybrid role is ideal for someone who thrives in a fast-paced environment, enjoys balancing relationship management with strategic prospecting, and approaches customer engagement with a consultative, value-driven mindset. The Commercial Account Manager will play a critical role in expanding existing customer relationships, identifying upsell and cross-sell opportunities, and acquiring net new logos while maintaining a consistently excellent customer experience throughout the customer lifecycle. Key Responsibilities Serve as the primary point of contact and trusted advisor for assigned customer accounts Drive customer retention, renewals, and revenue growth by delivering consistent, measurable value Identify, prospect, and develop net new business opportunities within target markets and territories Generate pipeline activity through outbound outreach, referrals, networking, and strategic prospecting efforts Manage a high-volume portfolio through scalable engagement strategies, digital outreach, and marketing automation Develop strategic account plans focused on customer adoption, expansion, and long-term partnership growth Balance customer advocacy with business objectives to support customer success and company growth goals Maintain deep knowledge of Stova products, features, solutions, and positioning to effectively guide customers and differentiate in competitive sales cycles Accurately forecast renewals, pipeline activity, expansion opportunities, and new business progression on a weekly basis Partner cross-functionally with Sales, Marketing, Customer Success, Product, and Support teams to ensure alignment and customer satisfaction Build strong relationships with stakeholders by proactively addressing challenges, identifying opportunities, and driving engagement and platform adoption Education, Experience & Skills Bachelor’s degree or an equivalent combination of education and relevant professional experience Minimum of 3 years of experience in account management, business development, customer success, or quota-carrying sales roles within the event technology or related industry Proven ability to meet or exceed retention, expansion, and new business sales targets Experience managing both existing customer relationships and outbound prospecting/new logo acquisition efforts Strong organizational skills with the ability to manage multiple priorities, opportunities, and deadlines High level of technical aptitude and comfort communicating semi-technical concepts to customers and prospects Excellent written and verbal communication skills in English Self-motivated, results-driven, and adaptable in a dynamic, entrepreneurial environment Able to travel up to 20% Behaviors & Attributes Exceptional communication and relationship-building skills Strong collaboration skills across internal teams Comfortable navigating both consultative account management and proactive sales conversations Highly responsive and attentive to customer and prospect needs Confident managing multiple sales cycles and customer relationships simultaneously Entrepreneurial, authentic, competitive, and team-oriented Our success is based on the respectful, fair treatment of all employees, candidates, clients, and vendors regardless of differences. We foster a work environment that is diverse and inclusive. We proudly adhere to all anti-discrimination legislation. We do not tolerate any type of discrimination against or harassment of our employees, or any of our affiliates. If you are looking to join a team that values a diverse range of backgrounds, opinions, and skills, we would like to meet with you.