Commercial Business Analytics Senior Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Why is this role important at Infobip?

Infobip's business runs on decisions made from data — what we price, where we position, and how we grow across markets. This role sits where commercial performance meets the data that explains it, and where a good read of the numbers changes what the business does next.

In practice, you'll run regular market and performance analysis across your scope, keep track of client and supplier performance for risks and opportunities before they turn into problems, and provide the analysis behind pricing and profitability decisions — scenario models, margin analysis and a clear recommendation. You'll also bring your own recommendations into strategic projects rather than waiting to be asked.

You'll thrive here if you enjoy working autonomously on complex problems, take ownership of the accuracy of what you produce, and know how to turn analysis into a recommendation someone can act on. You'll also be expected to spot where our reporting and processes can be smarter — and to do something about it.

What you'll do

• Pricing & Profitability: Analyse profitability across products, markets and regions. Build the models, scenarios and benchmarks that pricing and profitability decisions are made on, and recommend where terms, cost or mix should change based on what the data shows.

• Market & Performance Analysis: Regularly analyse market developments, competitor movements and portfolio performance. Maintain a full commercial understanding of products, solutions and key performance metrics, and surface risks and opportunities early, with the data behind them.

• Advanced Analytics & BI: Use Power BI and Fabric to extract, model and synthesise data into insight. You own the accuracy and accessibility of BI data and reporting in your scope, build and maintain semantic models, dashboards and reports, and contribute to forecasting and predictive models.

• Forecasting & Business Modelling: Predict trends, volumes, margins and revenue across products, markets, customers and networks. Size market potential and profitability from the earliest stages of a project, and turn it into a forecast others can plan against.

• Strategic Projects: Lead and participate in cross-functional initiatives, providing analysis, insights and recommendations based on market behaviour, competitor data and business performance. Work with product, commercial and operational teams to turn findings into decisions.

• Process Optimization & Stakeholder Engagement: Identify where internal processes and tools can be smarter or faster, and drive the change yourself or through the right channels. Act as the go-to person for insight in your area, keep stakeholders aligned, and make sure the work your team does is visible and connected to business decisions.

More about you

• Bachelor's or Master's degree in Economics, Finance, Information Technology, Data Science, or a related field.

• 3–5 years in business analytics, with a track record of working independently on complex problems.

• Advanced proficiency in Excel.

• Hands-on Power BI experience — building and maintaining semantic models, DAX measures, and reports that people actually use.

• Practical Microsoft Fabric experience — Lakehouse or Warehouse, dataflows, pipelines, or semantic models built on Fabric.

• Strong business acumen: comfortable with revenue, gross profit, margin, churn and operating expenses, and able to read a P&L well enough to model it.

• High standard for accuracy in your own work and in the data you rely on.

• Fluent in spoken and written English, as most of our communication is conducted in English.

Nice-to-have qualifications

• SQL for pulling data independently when a report doesn't exist yet.

• A Power BI or Fabric certification.

• Experience in SaaS, CPaaS, telecom, or another high-volume B2B environment.

• Familiarity with CRM tools such as Salesforce.

• Experience spotting and implementing automation in a data-heavy environment.

• Experience mentoring peers or onboarding new team members.

• Persistent, solution-oriented mindset — you don't stop at identifying a problem.

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - Our hybrid, office-first setup brings people together in the office, with work-from-home flexibility and flexible working hours.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Our mission is to democratize the future of communication

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News

Build a global mindset in a global company

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Learn more 👉 Life at Infobip - Infobip

Pioneer what comes next

From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all.

Perks and benefits of being a Bipper

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well-being, and success.

Explore more 🌱 Working at Infobip - Infobip

Learn about our culture

We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way.

Learn more about our culture 🔗 Principles - Infobip