Commercial Collector Supervisor

Altus is changing the future of commercial collections, and Supervisors are part of that work. You will help manage the teams and execute and implement new technology across the business, from rollout to everyday use on the floor. Many of our leaders started on a collection desk and moved up by staying curious, getting involved across the business, helping others, and leaning into new tools. This role offers real opportunity for professional and financial growth.

Altus Commercial Receivables is seeking a Commercial Collections Supervisor as we continue to grow our team. The Commercial Collections Manager will oversee and support a team of Commercial Collectors. Collectors are responsible for contacting debtors, collecting payments, and resolving outstanding account issues. The Manager will lead the collection process, develop strategies to improve recovery rates, and ensure both individual and team performance goals are met.

In addition, the Manager will assist with the training and development of Collection Agents and participate in client performance reviews to ensure service expectations are achieved.

We're opening a Collections Supervisor position. The Supervisor leads a collection team day to day: coaching collectors to hit fee quota, building their collection skills, keeping phone activity and inventory on standard, and making sure client instructions are followed. The role reports to the Director of Operations.

**This is a remote/telecommute position**

What You'll Do:

• Run the team day to day, including huddles, schedules, and attendance
• Work with the Training Manager to ramp new hires to full quota
• Track fee vs. quota for each collector daily and step in early when someone falls behind
• Coach collection skills (negotiation, listening, handling objections) and fundamentals (promises, postdates, payment arrangements)
• Hold the team to phone activity and inventory standards, manual and dialer
• Use Salesforce dashboards and CODA call audits to run one-on-one Sessions
• Lead the rollout of new technology and processes and help drive adoption across the business
• Handle audits, PIPs, escalations, disputes, and client special instructions

• Collections experience and a track record of meeting your fee quota
• Experience helping, mentoring, or training other collectors, formal or informal
• Curiosity about technology, data, and how the business runs

• Team meets or beats monthly fee quota
• Collectors hold a 90-day fee-to-quota average at or above 100%
• A team that keeps building its skills and puts new tools to work

Compensation and Benefits:

• Competitive $60-70k plus bonus, comprehensive benefits package, and significant opportunities for career growth and advancement.
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.