Commercial Data Quality Specialist

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

QUALIFICATIONS:

• Associate's or Bachelor's degree in Business, Marketing, Information Systems, Analytics, Data Management, or a related field, or equivalent experience.

• 2-5 years of experience working with CRM platforms, databases, marketing automation, or data management systems.

• Experience working with Salesforce, HubSpot, or similar CRM and marketing automation platforms.

• Demonstrated ability to perform large-scale data maintenance activities including data imports, updates, upserts, merges, and record corrections while maintaining data integrity.

• Passion for the detail with the ability to identify and resolve data inconsistencies and discrepancies.

• Intermediate to advanced Microsoft Excel skills.

• Strong organizational, problem-solving, and time management skills.

• Ability to manage multiple priorities in an Agile environment.

• Experience supporting reporting, attribution, lead management, or customer lifecycle processes preferred.

• Experience with Salesforce, HubSpot, Power BI, Power Query, or similar tools preferred.

Essential Functions / Areas of Accountability

• Serve as the primary owner of day-to-day commercial data quality activities across Salesforce, HubSpot, and related systems.

• Monitor, maintain, and improve the accuracy, completeness, and consistency of commercial data utilized across Marketing, Business Development, Outreach, and executive reporting.

• Execute data imports, exports, inserts, updates, upserts, merges, and mass record changes while ensuring adherence to established business rules and data standards.

• Perform ongoing data cleansing, standardization, deduplication, and record maintenance activities.

• Reconcile data between Salesforce, HubSpot, and other approved systems to ensure consistency and reliability.

• Investigate and resolve data quality issues impacting reporting, attribution, lead management, and operational workflows.

• Monitor and maintain the accuracy of lead source, referral source, campaign, and attribution-related data.

• Conduct recurring data audits and quality assurance reviews to identify and correct data anomalies.

• Support reporting and analytics processes through validation of source data and correction of reporting discrepancies.

• Partner with the Marketing Data & Insights team to identify and resolve data issues impacting dashboards, KPIs, and business reporting.

• Monitor system synchronization and data transfer processes, escalating issues and coordinating resolution when necessary.

• Maintain documentation related to data standards, business rules, field definitions, and data management procedures.

• Collaborate with Marketing Operations, Business Development, Outreach, and Technology teams to support data accuracy and operational effectiveness.

• Identify recurring data quality issues and recommend process improvements to improve data integrity and reduce manual effort.

• Support system enhancements, testing activities, database initiatives, and special projects as assigned.

• Stay current on CRM, marketing automation, attribution, and data management best practices to continuously improve organizational data quality.

• Perform all other duties as assigned.

Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.

Mission & Values

At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service.

In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership.

About Us

PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).