Commercial Director - eCommerce

Who are IDHL?

IDHL is a leading digital agency helping ambitious brands find and unlock opportunities for growth.

Our services span strategy, brand, technology, and marketing, with specialists working across disciplines to solve complex challenges and deliver measurable results.

Continued investment in AI shapes how we work, from building knowledge and exploring new possibilities to putting them into practice across our business and client work.

IDHL is also home to Fostr, Vervaunt, and The MTM Agency, each with their own areas of focus across the digital landscape.

At the heart of it all is a focus on what matters: doing work we're proud of, making an impact for our clients, and supporting our people to do their best work.

Your role as Commercial Director - eCommerce:

As Commercial Director - eCommerce, you'll be a senior commercial leader within our Growth Team, focused on selling ecommerce solutions, winning new clients and driving profitable growth.

This is a sales-led role, where you'll combine deep ecommerce knowledge with a proven sales track record to turn client ambitions and challenges into compelling commercial propositions. You'll lead opportunities from initial engagement through to negotiation and close, working closely with the MD of Ecommerce and specialists across the business to ensure what we sell is commercially valuable, clearly scoped and deliverable.

Alongside a competitive base salary, the role offers a lucrative commission structure, rewarding you directly for the new business and commercial growth you deliver.

Duties & Responsibilities

• Own ecommerce opportunities from prospecting and discovery through to proposal, negotiation and close, delivering new business and revenue targets.

• Build a strong pipeline through proactive outreach, your network, industry relationships, referrals and ecosystem partners.

• Understand clients' ecommerce ambitions and challenges, advising on the right approach across website builds, rebuilds, replatforming and optimisation.

• Build trusted relationships with senior ecommerce, digital, marketing and technology stakeholders.

• Bring deep, current knowledge of ecommerce and confidently position Shopify and Shopify Plus, working with technical specialists to validate fit and feasibility.

• Work closely with the MD of Ecommerce, Client Services, PM, UX and Engineering to shape compelling, commercially sound and deliverable solutions.

• Lead pitches, proposals and negotiations, securing profitable, well-scoped projects and ensuring a smooth handover into delivery.

• Bring market, buyer and sales insight into our ecommerce propositions, helping strengthen how we take our capabilities to market.

What we'd like you to bring to the role:

• Significant ecommerce experience, with a proven track record of personally selling ecommerce solutions and winning new clients.

• Experience selling website build and replatform projects, ideally within an ecommerce agency or solutions business.

• Strong experience leading complex, consultative sales cycles from prospecting and discovery through to negotiation and close.

• Deep ecommerce knowledge and the ability to build compelling commercial propositions and influence senior stakeholders.

• Commercial knowledge of ecommerce platforms, including Shopify and Shopify Plus, with the confidence to work alongside technical specialists.

• Strong pipeline management, forecasting, pricing, margin and negotiation skills, with an established network of ecommerce decision-makers and ecosystem partners being a real advantage.