Commercial Excellence Manager Belgium
- Hiring from
- Belgium
- Work type
- Hybrid
- Posted
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With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
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Purpose The Commercial Excellence Manager is responsible for the operational development of the commercial organisation within their country or countries, as well as for implementing Getinge’s strategy in consultation with their line manager. The role ensures the smooth running of all sales and service back-office functions – both locally and via the SSC Managers within the SSC. At the same time, they drive the harmonisation, standardisation and digitalisation of processes throughout the entire customer journey. As the regional lead for Commercial Excellence, the role acts as a driver for process excellence, CRM governance, transformation, change management and internal control. The role works closely with Sales, Service, Operations, Finance, Quality, IT and Global Functions to sustainably improve customer satisfaction, efficiency, compliance and business results. |
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Main tasks and responsibilities Commercial Excellence Leadership • Developing and implementing the regional Commercial Excellence strategy • Ensuring standardised, efficient and customer-focused end-to-end processes • Promoting operational excellence across sales, service and back-office functions • Supporting regional and global business transformation initiatives • Identifying opportunities for optimisation to improve customer satisfaction, productivity and profitability Sales & Service Back-office Management • Overall responsibility for the management and further development of the sales and service back-office organisations • Ensuring the smooth day-to-day running of all administrative customer processes • Point of contact for escalations arising from administrative customer enquiries • Ensuring defined service levels and performance standards • Continuous improvement of the customer experience and customer satisfaction Leadership and Organisational Development • Providing disciplinary and professional leadership to the regional back-office teams • Further development of staff, organisational structures and role models • Promoting a culture of personal responsibility, collaboration and continuous improvement Process Excellence & Standardisation • Responsibility for harmonising and optimising end-to-end ComEx processes • Introduction of new processes, standards and best practices • Ensuring sustained compliance with defined process standards CRM Governance & Commercial Platforms • Ensuring high data quality and data integrity • Defining and monitoring governance models, KPIs, roles and responsibilities • Promoting consistent and standardised use of the system Field Service Transformation • Supporting the further development of modern service • Optimising collaboration between Service, Sales, Back Office and DACH BNL centralized Operations • Identifying opportunities for automation and efficiency improvements within the service process
Business Analytics & Performance Management • Development and management in line with regional KPI frameworks • Development and refinement of analyses, reports and management dashboards • Provision of data-driven decision-making support • Analysis of performance indicators and identification of specific improvement measures Governance, Internal Controls & Compliance • Ensuring compliance with company policies, SOPs and regulatory requirements (quality, compliance and regulatory standards) • Responsibility for the regional implementation of CSA (Control Self-Assessment) and COSO requirements • Supporting internal and external audits • Ensuring the implementation of audit findings and CAPA measures • Promoting a culture of compliance, transparency and accountability • Ensuring audit readiness within the commercial organisation
Change Management & Organisational Development • Leading regional transformation and change initiatives • Promoting sustainable organisational change • Ensuring the successful implementation of global programmes and standards
Tasks and responsibilities within the quality system Integrate quality into all aspects of the work by adhering to all quality requirements. |
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Knowledge/Skills/Experience
IT-Systems
Personal characteristics
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Supervision/management of others
Coordinates operational workload, priorities and factual support across the involved teams. No disciplinary authority or permanent line-management responsibility is transferred under this interim assignment.
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
