About National Education Group (NEG)

National Education Group (NEG), a leading EdTech SaaS business in the global education sector, backed by Synova. Through platforms including The National College, NEG supports over 54,000 institutions and more than 1.5 million educators worldwide, work recognised with 21 major EdTech awards, including Supplier of the Year on multiple occasions.

The Role
The National College supports more than 12,000 schools across the UK and internationally through our CPD, Leadership & Governance, and People Development memberships.

Contracted Annual Recurring Revenue (CARR) is a key measure of our business performance, providing our leadership team and Board with visibility of growth and revenue trends. In this role, you will take ownership of the monthly CARR reporting and the insights that inform our most important commercial decisions.

You will lead the monthly CARR walk, translating complex data into clear, accurate reporting and meaningful commentary for the Board. Beyond delivering the numbers, you will shape how we produce them. As our business has grown, our reporting processes have evolved, creating an opportunity to simplify workflows, automate manual tasks, strengthen controls, and resolve data issues at source in partnership with Revenue Operations and Accounting. Your focus will be on building a reporting process that is more efficient, reliable, and scalable as the business continues to grow.

This is an opportunity to make a tangible impact. Reporting directly to the Commercial Finance Director, you will work closely with senior leadership, bringing financial rigour, commercial insight, and a continuous-improvement mindset to a business operating in a fast-moving EdTech environment. You will have the autonomy to challenge existing processes, influence how we work, and build a stronger foundation for data-driven decision-making.

CARR reporting and revenue movements

Own the monthly CARR walk end to end, explaining movements from opening to closing CARR across new business, cross-sell, upsell, pricing changes, downgrades and churn
Analyse movements by product, country and customer segment, ensuring every movement is accurately classified and supported by consistent, documented rules
Identify material variances, emerging trends and anomalies, turning the numbers into clear explanations of business performance

Churn, retention and customer performance

Own churn and retention reporting, including gross and net revenue retention, customer (logo) churn, downgrades and win-backs
Analyse performance by product, customer segment, education phase and country to identify trends, risks and opportunities
Investigate churn drivers and connect them to leading indicators, including product usage and customer health scores, to support more proactive retention strategies
Track renewal pricing outcomes against agreed price increases, identifying revenue leakage and opportunities to protect recurring revenue

Board reporting, forecasting and commercial insight

Lead the recurring revenue component of the monthly Board pack, covering CARR and ARR against budget and forecast, international performance, memberships, customer numbers and churn
Deliver clear, insightful commentary explaining what has changed, why it has changed and the implications for business performance and the outlook for the year
Build the CARR component of the annual budget and in-year reforecasts using bottom-up commercial drivers and performance assumptions
Respond to ad hoc requests from the executive team and investors, providing timely, accurate analysis to support decision-making

Cross-functional business partnering and financial integrity

Sales: Partner with sales leadership to align on monthly new business and CARR performance, providing reliable data for targets, pipeline analysis and performance tracking
Revenue Operations: Work together to ensure deals, renewals and contract changes are accurately recorded in HubSpot and Certinia, improving data quality at source
Accounting: Align on month-end reporting and contract and billing data, ensuring CARR, ARR and recognised revenue reconcile and differences are understood
Own the reconciliation of the CARR walk to HubSpot deals and Certinia contract data, investigating discrepancies and driving resolution at source rather than relying on manual spreadsheet adjustments
Maintain robust reporting controls, validation checks, review evidence and a clear audit trail to ensure the numbers are accurate, consistent and trusted

Process improvement, automation and scalability

Review and continuously improve the month-end CARR process, simplifying workflows, removing duplicated manual steps and making reporting faster, more reliable and repeatable
Identify and lead improvement initiatives in partnership with the Commercial Finance Director, prioritising opportunities and measuring their impact through time saved, reduced errors and improved reporting quality
Develop and extend automated checks across completeness, movement classification and reconciliations, strengthening controls while reducing manual effort
Work with Revenue Operations to resolve underlying data issues, including customer and trust hierarchies, mismatched system IDs, contract dates and pricing discrepancies
Build clear, documented processes and controls that can scale with the business and reduce reliance on individual knowledge

Essential

Qualified Accountant (ACA, ACCA or CIMA).
At least four years' experience in finance, FP&A, commercial finance, revenue operations, audit or a similarly analytical role.
Advanced Excel skills, with the ability to work confidently with large datasets, use lookups and pivot tables, and investigate discrepancies.
Exceptional attention to detail and a strong commitment to data accuracy, with the ability to identify inconsistencies and ensure numbers reconcile.
Strong analytical and problem-solving skills, with the ability to interpret complex data and turn it into clear, concise insights for both finance and non-finance audiences.
A strong sense of ownership and intellectual curiosity, with the initiative to investigate issues, challenge existing processes and identify opportunities to improve how work gets done.
An understanding of, or a strong willingness to develop expertise in, subscription revenue metrics such as ARR, churn and net revenue retention.

Desirable

Experience with SQL, Power BI or Python to analyse data, automate reporting or improve data quality.
Experience with CRM, subscription management or financial systems such as HubSpot, Certinia or Salesforce.
Experience using AI tools to support analysis, automate repetitive tasks or strengthen data validation.
Experience in a SaaS, subscription-based or education business.

At TNC, we’re passionate about helping organisations grow and thrive through knowledge and connection. You’ll be part of a company that values people, encourages personal development, and celebrates success. You’ll work with people who value collaboration, innovation, and high standards.

You'll also be able to benefit from:

Your Wellbeing

24/7 mental health support and GP access for you and your family
Personal fitness, nutrition, legal and financial support
Free flu jab every winter

Your Time

25 days plus bank holidays rising to 30, with the option to buy or sell days
Birthday off
Paid charity day
Genuinely flexible working

Your Future & Family

Enhanced family pay from day one
5% employee (including 1% tax relief) and 3% employer pension contribution
Life assurance 4x salary

Your Growth

3 weeks expert led onboarding
Commercial sales training
Bites and insights sessions
Professional development with time and support
One professional subscription covered annually

Our Culture

Regular socials and collaboration days
Annual summer and winter parties to celebrate our successes
Free barista quality coffee, fruit, snacks and drinks in our office

Commercial Finance Manager

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