Commercial Lead - FCDO

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Commercial Lead Reporting Relationships Direct Manager: Regional Finance Director Matrix Manager: Regional Account Director Role Summary The Commercial Lead will play a frontline role in partnership with the client and key stakeholders to support business, operational and commercial decisions. This role will leverage extensive central government contracting expertise and commercial analysis capabilities to provide sound advice and guidance around pricing, contract terms, and risk mitigation in partnership with account stakeholders. The Lead will utilize commercial acumen to develop and maintain all necessary guidelines and manuals associated with relevant contractual and operational processes. This role will provide strategic leadership to the JLL operational team, ensuring all staff are well trained on contract management and understanding of commercial impact. The Lead will ensure that appropriate processes and controls are in place to maintain the integrity of all contractual arrangements and compliance with client requirements. Responsibilities The Commercial Lead will be responsible for: Business Partnering and Contract Management Support the Regional Account Director and account team in business, operational, and commercial decision making, risk mitigation and pricing advice in partnership with the client and stakeholders Lead all aspects of central contract governance and management, ensuring full compliance with Master Service Agreement and the frameworks Communicate clear timelines, ownership, objectives and guidelines for all contractual obligations Support ongoing cost saving and value engineering projects, including identification, monitoring and analysis Identify market trends and changes in pricing models to develop recommendations with a focus on value-creating outcomes for JLL and our clients Partner with account leaders to execute contract changes, variations, and scope management Commercial Analysis and Pricing Conduct detailed commercial analysis to support pricing decisions, bid preparations, and contract negotiations Analyze operational data across the client's property portfolio to identify commercial opportunities and risks Provide commercial insights and variance analyses for senior leadership Assist the development of annual budgets and quarterly forecasts Monitor contract performance against commercial targets and KPIs Invoice Management and Payment Coordination Develop and maintain all necessary guidelines associated with invoice processing Review and confirm billable item during each invoice cycle Ensure appropriate controls around billing processes Reporting and Business Intelligence Lead management and oversight of all commercial reporting, analyzing operational data across the client's property portfolio Provide monthly, quarterly and ad hoc reporting on commercial performance and contract delivery Guide the team toward completing budget, operating reviews and forecast activities in an accurate, consistent and timely fashion Process Management and Compliance Ensure that appropriate process and systems controls are in place and maintained to guarantee the integrity of all contractual and commercial transactions Ensure all contractual arrangements are compliant with central government requirements and recognized quality management processes Maintain audit-ready documentation and reporting standards People Management Provide effective strategic leadership and direction to account team by encouraging a culture of open and constructive collaboration and teamwork Ensure all staff are well trained on contract management systems and commercial processes Core Competencies The Commercial Lead will demonstrate the following competencies: Essential: Extensive central government contracting experience , including deep knowledge of government procurement frameworks, regulations, and compliance requirements Essential: Strong commercial analysis skills with proven ability to interpret complex data, identify trends, and provide actionable insights Essential: Exceptional cross-geographic communication capabilities with demonstrated ability to translate complex contractual requirements, government procurement frameworks, and compliance obligations into clear, actionable operational solutions for English-speaking teams across 12 different European geographies. Must possess the proven ability to adapt communication style to suit diverse audiences—from frontline operational staff to senior stakeholders—and effectively bridge the gap between commercial/contractual language and practical day-to-day operations. Experience in contract management, budgeting, forecasting, reporting and analytics Deep understanding of commercial drivers, contract P&Ls, the drivers of value and risk, and impact of changes in contract scope, portfolio profile and resource levels In-depth operational experience understanding client requirements, industry delivery and contracting models Client focus to recognize that driving client satisfaction is our best path to mutual growth and value-add Anticipates and understands emerging needs of the client and trends in the market Strong communicator with ability to advise and influence senior stakeholders and subject matter experts across a diverse range of topics Ability to partner with account and sales leaders to engage with clients on contract changes, management of scope increases, variations to resource models, glidepaths etc. Can critically review commercial, contract and operational information to provide constructive and relevant feedback and advice; shares learnings from comparable situations Leads by example and instills strong client focus into ways of working and process design Proven effective strategic leader with demonstrated skills in hiring, coaching and mentoring Experience Government contracting experience (minimum 5 years) University degree or professional qualification in business, commercial management, finance, or relevant field 10 years' experience preferably in multinational organizations with regional exposure across EMEA Experience in leading commercial functions in matrix environments including ability to manage through complexity and ambiguity Business partnering and commercial management experience in complex, multi-site environments Demonstrated track record of successful contract negotiation and management Experience with commercial analysis, pricing strategies, and performance management Role Summary The Commercial Lead will play a frontline role in partnership with the client and key stakeholders to support business, operational and commercial decisions. This role will leverage extensive central government contracting expertise and commercial analysis capabilities to provide sound advice and guidance around pricing, contract terms, and risk mitigation in partnership with account stakeholders. The Lead will utilize commercial acumen to develop and maintain all necessary guidelines and manuals associated with relevant contractual and operational processes. This role will provide strategic leadership to the JLL operational team, ensuring all staff are well trained on contract management and understanding of commercial impact. The Lead will ensure that appropriate processes and controls are in place to maintain the integrity of all contractual arrangements and compliance with client requirements. Responsibilities The Commercial Lead will be responsible for: Business Partnering and Contract Management Support the Regional Account Director and account team in business, operational, and commercial decision making, risk mitigation and pricing advice in partnership with the client and stakeholders Lead all aspects of central contract governance and management, ensuring full compliance with Master Service Agreement and the frameworks Communicate clear timelines, ownership, objectives and guidelines for all contractual obligations Support ongoing cost saving and value engineering projects, including identification, monitoring and analysis Identify market trends and changes in pricing models to develop recommendations with a focus on value-creating outcomes for JLL and our clients Partner with account leaders to execute contract changes, variations, and scope management Commercial Analysis and Pricing Conduct detailed commercial analysis to support pricing decisions, bid preparations, and contract negotiations Analyze operational data across the client's property portfolio to identify commercial opportunities and risks Provide commercial insights and variance analyses for senior leadership Assist the development of annual budgets and quarterly forecasts Monitor contract performance against commercial targets and KPIs Invoice Management and Payment Coordination Develop and maintain all necessary guidelines associated with invoice processing Review and confirm billable item during each invoice cycle Ensure appropriate controls around billing processes Reporting and Business Intelligence Lead management and oversight of all commercial reporting, analyzing operational data across the client's property portfolio Provide monthly, quarterly and ad hoc reporting on commercial performance and contract delivery Guide the team toward completing budget, operating reviews and forecast activities in an accurate, consistent and timely fashion Process Management and Compliance Ensure that appropriate process and systems controls are in place and maintained to guarantee the integrity of all contractual and commercial transactions Ensure all contractual arrangements are compliant with central government requirements and recognized quality management processes Maintain audit-ready documentation and reporting standards People Management Provide effective strategic leadership and direction to account team by encouraging a culture of open and constructive collaboration and teamwork Ensure all staff are well trained on contract management systems and commercial processes Core Competencies The Commercial Lead will demonstrate the following competencies: Essential: Extensive central government contracting experience , including deep knowledge of government procurement frameworks, regulations, and compliance requirements Essential: Strong commercial analysis skills with proven ability to interpret complex data, identify trends, and provide actionable insights Essential: Exceptional cross-geographic communication capabilities with demonstrated ability to translate complex contractual requirements, government procurement frameworks, and compliance obligations into clear, actionable operational solutions for English-speaking teams across 12 different European geographies. Must possess the proven ability to adapt communication style to suit diverse audiences—from frontline operational staff to senior stakeholders—and effectively bridge the gap between commercial/contractual language and practical day-to-day operations. Experience in contract management, budgeting, forecasting, reporting and analytics Deep understanding of commercial drivers, contract P&Ls, the drivers of value and risk, and impact of changes in contract scope, portfolio profile and resource levels In-depth operational experience understanding client requirements, industry delivery and contracting models Client focus to recognize that driving client satisfaction is our best path to mutual growth and value-add Anticipates and understands emerging needs of the client and trends in the market Strong communicator with ability to advise and influence senior stakeholders and subject matter experts across a diverse range of topics Ability to partner with account and sales leaders to engage with clients on contract changes, management of scope increases, variations to resource models, glidepaths etc. Can critically review commercial, contract and operational information to provide constructive and relevant feedback and advice; shares learnings from comparable situations Leads by example and instills strong client focus into ways of working and process design Proven effective strategic leader with demonstrated skills in hiring, coaching and mentoring Experience Government contracting experience (minimum 5 years) University degree or professional qualification in business, commercial management, finance, or relevant field 10 years' experience preferably in multinational organizations with regional exposure across EMEA Experience in leading commercial functions in matrix environments including ability to manage through complexity and ambiguity Business partnering and commercial management experience in complex, multi-site environments Demonstrated track record of successful contract negotiation and management Experience with commercial analysis, pricing strategies, and performance management Location: Remote –London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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