Commercial Lines Supervisor

The Virginia Commercial Lines Supervisor provides day-to-day leadership and operational oversight for MMG's Virginia Commercial Lines team. This hands-on role is responsible for supporting underwriting quality, team development, efficient workflows, and strong agency relationships. The Supervisor works collaboratively with Mid-Atlantic Regional Director, Commercial Lines leadership and business partners to support profitable growth while continuously improving how work gets done.

This role site in our Richmond, VA office and follows a hybrid schedule (3 days in office, 2 days from home).

Essential Duties and Responsibilities

Team Leadership and Development

• Lead, coach, and develop members of the Virginia Commercial Lines team.
• Manage daily workloads, priorities, staffing coverage, and performance expectations.
• Support employee onboarding, training, performance evaluations, and professional development.
• Foster a collaborative, accountable, and improvement-oriented team environment.

Underwriting Oversight

• Ensure consistent application of underwriting guidelines, standards, and authority levels.
• Serve as an escalation point for complex underwriting decisions and agency issues.
• Review and underwrite complex risks within assigned authority.
• Monitor underwriting quality, identify trends, and support profitable portfolio performance.

Operations and Process Improvement

• Oversee daily operations to ensure timely, accurate, and efficient underwriting activities.
• Monitor productivity, turnaround times, workload, and service quality.
• Identify opportunities to simplify workflows, reduce rework, and improve operational efficiency.
• Support implementation of new systems, technology, and process improvements.
• Collaborate with leadership and business partners to address operational challenges.

Agency Relationships and Collaboration

• Build and maintain productive relationships with independent agency partners.
• Partner with Marketing and Commercial Lines leadership to support growth, profitability, and service objectives.
• Resolve escalated agency concerns and communicate underwriting decisions effectively.
• Provide regular updates on team performance, operational issues, and improvement opportunities.

Supervisory Responsibilities
​​​​​Directly supervises assigned Virginia Commercial Lines employees, including work assignments, coaching, performance management, employee development, and participation in hiring decisions.

Qualifications

Education and Experience

• Bachelor's degree preferred or equivalent relevant experience.
• 5–7 years of Commercial Lines property and casualty underwriting experience preferred.
• Prior supervisory, team leadership, or mentoring experience preferred.
• Strong knowledge of commercial insurance products, underwriting practices, and independent agency distribution.
• Professional insurance designation (CPCU, AU, or CIC) preferred.

Skills and Abilities

• Strong leadership, coaching, and interpersonal skills.
• Sound underwriting judgment and analytical decision-making.
• Ability to balance underwriting quality, operational efficiency, and service expectations.
• Strong organizational, problem-solving, and communication skills.
• Ability to identify process improvements and support organizational change.
• Proficiency with underwriting systems and Microsoft Office applications.

Measures of Success

• Consistent underwriting quality and adherence to guidelines.
• Timely and efficient underwriting operations.
• Improved team productivity and workflow effectiveness.
• Strong employee performance and development.
• Positive agency relationships and service delivery.
• Contributions to profitable Virginia Commercial Lines growth.

Travel Requirements
Occasional travel for agency visits, meetings, and training, including visits to MMG's Home Office.

General Requirements
The employee must be able to perform the essential functions of the position, with reasonable accommodations as appropriate. Additional responsibilities may be assigned based on business needs.

Essential Functions:
The essential functions of this position include leading/coaching the underwriting team in Virginia, ensuring consistent application of underwriting guidelines, standards, and authority levels, overseeing operations of underwriting activity and building and maintaining agency relationships. These responsibilities require prolonged computer use, strong attention to detail, and effective verbal and written communication. Consistent with applicable law, reasonable accommodations will be made to support individuals with disabilities in performing the essential functions of their job provided that such accommodations do not impose an undue hardship on the business. The organization will engage in an interactive accommodation process as needed.

Compensation Range: The anticipated annual salary range for this position is $95,000-$125,000 annually. This position may be filled at different levels depending on the candidate's experience and qualifications and the final title, level, and compensation will be determined based on the selected candidate's qualifications, experience, skills, and overall fit for the role. Compensation decisions are made in alignment with internal equity and market considerations.

Why MMG Insurance?
At MMG Insurance, we're committed to helping our employees build meaningful careers while maintaining a healthy balance between work, family, and community involvement. We offer a competitive total rewards package designed to support your professional growth, financial well-being, and overall health.

Benefits Highlights:

• Up to 7% employer contributions into a 401(k) retirement plan
• Short-Term Incentive Bonus Plan
• Comprehensive medical, dental, and vision insurance
• Generous paid time off and company holidays
• Tuition assistance and professional development opportunities
• Community involvement opportunities supported by MMG's commitment to giving back

Equal Opportunity Employer
MMG Insurance is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, military service, or any other status protected by applicable federal, state, or local law. MMG Insurance is committed to providing reasonable accommodation to qualified individuals with disabilities and to applicants throughout the recruitment process.