Commercial Product Manager

Department: Industry Services

Team: Managed Services

Location: Atlanta, GA with hybrid working (2-3 days in the office)

Position type: Fixed-Term Contract until 23rd December 2027. Target start date 4th January 2027

About the team

GSMA Industry Services provide services that help members, customers, and partners gain valuable insights, grow revenue, improve efficiency, and enhance customer satisfaction. We work directly with customers across telecommunications, insurance, fintech, and government worldwide. Within Managed Services, we bring together product, commercial, and operational expertise to turn mobile device data into valuable customer solutions. Our team champions the GSMA values in both internal and external engagements.

What the hiring manager says

“We are looking for a commercially minded Product Manager who understands customers, identifies market opportunities, and turns our Mobile Device Data services into compelling propositions. This is an opportunity to shape our portfolio’s commercial direction—from pricing and go-to-market strategy to customer adoption, revenue growth, and profitability—while working closely with our technical and operational teams.”

Hugo Saboia, Sr. Product Director

About the role

We are seeking a commercially driven Product Manager to lead the business performance and growth of our device information services portfolio. This is a business-facing product role focused on customer needs, go-to-market strategy, commercialization, and P&L management—not a technical product management or engineering delivery role.

You will own the commercial product strategy, business cases, pricing and packaging, and go-to-market plans for key services. You will manage product-level P&L performance, including revenue, costs, margins, forecasting, and investment priorities. Through regular, direct interaction with customers and prospects, you will identify opportunities, validate value propositions, and translate market insight into profitable growth. Working closely with sales, marketing, finance, operations, and engineering, you will connect product priorities to customer demand and commercial outcomes.

Our services support device traceability, regulatory compliance, fraud and theft prevention, and sustainability across the mobile ecosystem. Success in this role means building compelling propositions, winning customer adoption, expanding usage, and improving commercial performance. You should be comfortable leading customer conversations and commercial discussions, assessing market opportunities, and making trade-offs based on business value. Technical fluency is useful for collaboration, but hands-on technical expertise, backlog management, and engineering delivery are not the primary focus.

Key responsibilities:

• Own the commercial product strategy and growth roadmap for device information services, aligning market opportunities and customer needs with business goals, GSMA policies, and regulatory requirements.
• Manage product-level P&L performance with finance, including revenue and cost forecasts, margin analysis, budgets, and investment business cases; recommend actions to improve profitability.
• Lead go-to-market strategy and commercialization for new and existing services, defining target segments, ideal customer profiles, value propositions, routes to market, and launch plans.
• Own pricing and packaging strategy, assessing willingness to pay, competitive positioning, cost to serve, and margin implications; partner with sales on proposals and commercial negotiations.
• Maintain regular, direct engagement with customers and prospects through discovery conversations, proposition validation, customer visits, and business reviews to understand buying needs and barriers to adoption.
• Track commercial performance, including revenue, margin, pipeline, conversion, adoption, retention, and expansion; use customer and market insights to identify growth opportunities and adjust strategy.
• Develop market assessments and business cases that size opportunities, define customer value and expected returns, and prioritize portfolio investments based on commercial impact.
• Partner with sales and marketing to deliver launch readiness, sales enablement, positioning, messaging, and demand-generation plans; review launch outcomes and refine the approach.
• Drive customer lifecycle growth with sales and service teams, identifying opportunities to improve onboarding, increase usage, support renewals, and expand customer relationships.

About you

• Proven professional experience in commercial product management, product marketing, commercialization, or business management with product revenue responsibility. Experience in telecom, SaaS, data services, or regulated industries is preferred.
• Demonstrated experience taking products or services to market and growing adoption and revenue, with clear examples of your contribution to commercial outcomes.
• Experience owning or materially contributing to a product or business-line P&L, including forecasting, margin analysis, cost-to-serve assessment, and investment business cases.
• Practical experience developing go-to-market strategies, segmenting markets, shaping value propositions, and setting pricing and packaging.
• Strong customer-facing experience: comfortable leading discovery conversations, presenting propositions, supporting commercial negotiations, and building relationships with customers, prospects, and partners.
• Strong commercial and analytical skills, with the ability to interpret financial and market data, assess opportunities, and make trade-offs that balance growth, profitability, and customer value.
• Excellent communication and influencing skills, with the ability to articulate business value to customers and align sales, marketing, finance, operations, and engineering around commercial priorities.
• Ability to turn ambiguous customer and market needs into clear business plans, prioritize opportunities, and follow through with disciplined commercial execution.
• A proactive, commercially curious mindset and comfort taking ownership of business outcomes. Technical fluency is helpful, but experience focused solely on engineering delivery or backlog management is not sufficient for this role.
• Experience commercializing B2B data or subscription services, working with mobile ecosystem customers, or developing propositions in fraud prevention, sustainability, or the circular economy is a strong plus.

About your skills

• Delivery
• Project Management
• Influence
• Stakeholder Management
• Analysis

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

About Us

If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard.

About the GSMA

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.

Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability.

Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users.

Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.

We invite you to find out more at gsma.com.