Commercial Relationship Coordinator 2394489 | Richmond, British Columbia

This position follows Office-Based schedule with (4) In-office days per week. Our office is located at 10711 Cambie Rd, Ste 130, Richmond, V6X 3G5

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Enterprise Imaging Commercial Relationship Specialist will directly support Sales and serve as a key liaison between Sales, Customers, Sales Operations, Contract Operations, AR and internal operations teams to support the commercial lifecycle of Enterprise Imaging solutions. This role specializes in resolving invoicing inquiries, billing issues, invoice disputes, and credits, ensuring accurate and timely resolution while maintaining strong internal relationships and a high level of customer satisfaction.

The Specialist plays a critical role in supporting Sales by removing commercial friction, enabling faster resolution of invoicing issues, and ensuring alignment with contractual terms and enterprise billing practices.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer on-the-job training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Sales & Commercial Support

• Act as the primary point of contact for Sales regarding Customer invoicing questions, billing discrepancies, invoice disputes, and credit requests related to Enterprise Imaging solutions.
• Partner with Sales to research and resolve customer billing concerns in a timely, professional manner.
• Support Sales teams by providing clarity on invoice status, payment application, and commercial issue resolution.
• Participate in Customer calls regarding invoices and billing.

Invoicing, Billing & Dispute Resolution

• Investigate and resolve Customer-reported invoice issues.
• Provide Business Unit support to AR on invoice disputes.
• Process and track credits, adjustments, and rebills in accordance with approved policies and controls.

Cross Functional Collaboration

• Serve as a liaison between Enterprise Imaging Sales, Customers, Sales Operations, Contract Operations, AR, and other internal stakeholders.
• Ensure invoice issues are resolved in alignment with executed contracts, amendments, and pricing agreements.

Process, Documentation & Compliance

• Maintain accurate documentation of billing issues, resolutions, and credits in designated systems.
• Identify recurring issues and recommend process improvements to reduce future billing errors.
• Ensure compliance with enterprise financial policies, contractual terms, and governance standards.

Customer & Relationship Focus

• Support positive customer experience and maintain strong working relationships through effective communication and responsiveness.
• Represent Enterprise Imaging with professionalism and attention to detail in all commercial interactions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of experience in sales environment or high-level customer service, billing, invoicing, commercial operations, sales support, or accounting related roles.
• Understanding of contracts and contracts based billing environments.
• Microsoft Office and advanced Microsoft Excel skills, including experience in consolidating spreadsheets, use of formulas, pivot tables, look ups, and Math skills.
• Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Experience working with invoice disputes, credits, and billing issue resolution.
• Familiarity with enterprise billing systems, ERP platforms, or CRM tools (e.g., Salesforce).
• Experience in a regulated or policy-driven environment subject to audits.

Telecommuting Requirements:

• Reside within commutable distance to the office at 10711 Cambie Rd, Ste 130, Richmond, V6X 3G5
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Strong analytical and problem solving skills
• Effective time management and organizational skills
• Exceptional attention to detail and accuracy
• Clear, professional written and verbal communication
• Flexibility and ability to manage multiple issues and changing priorities simultaneously
• Strong relationship building and stakeholder management skills
• Ability to navigate and operate effectively in a fast-changing environment
• Demonstrated proactive approach and positive attitude

Physical and Work Environment:

• Standard business hours with peak periods requiring occasional flexibility based on business needs
• Complex and challenging environment requiring ability to learn and adapt quickly
• Primarily desk based, collaborative role
• Hybrid role, combination of in-office (Richmond, BC) and remote work

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Canada Residents Only: The salary/hourly range for Canada residents is $46,000 - $95,400 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

 At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

#RPO