Commercial Sales Outcomes & Optimization Business Analyst III

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Commercial Sales Outcomes & Optimization Business Analyst III leads business analysis and requirements development for complex business processes and initiatives, applying well-developed analytical and problem-solving skills. Working with minimal supervision, this role partners independently with business stakeholders to identify needs, document requirements, and design operational solutions that improve efficiency, effectiveness, and regulatory compliance. It exercises professional judgment to evaluate impacts, resolve ambiguities, and guide analysis efforts. This position contributes to organizational goals by delivering actionable insights, influencing business decisions, and supporting sustainable process improvements. Performs other duties as assigned.

Key Accountabilities

• Lead Business Analysis & Requirements Development

  • Elicits, analyzes, and documents business and operational requirements for complex initiatives

  • Translates business needs into clear functional specifications, process flows, and supporting documentation

  • Validates requirements with stakeholders to ensure shared understanding and solution readiness

  • Ensures alignment of requirements with operational objectives, policies, and regulatory standards

• Design, Implement, & Maintain Business Processes

  • Documents and analyzes current-state and future-state processes using standard and advanced techniques

  • Partners with stakeholders to design practical, compliant process solutions

  • Supports implementation efforts to integrate new processes into day-to-day operations

  • Maintains process documentation to reflect evolving business needs and regulatory changes

• Partner with Stakeholders & Project Teams

  • Serves as a primary analytical partner to business and/or operations stakeholders

  • Facilitates meetings and working sessions to drive clarity, decisions, and progress

  • Communicates analysis outcomes, requirements, and recommendations clearly and effectively

  • Provides guidance to less-experienced analysts on analysis approaches and deliverables

• Drive Process Improvement & Business Analysis

  • Analyzes operational data and workflows to identify root causes, risks, and improvement opportunities

  • Develops recommendations that enhance efficiency, quality, and compliance

  • Evaluates the effectiveness of implemented solutions and identifies enhancement opportunities

  • Applies advanced analytical techniques to support continuous operational improvement

• Support Decision-Making Through Data & Insight

  • Prepares reports, analyses, and summaries that inform operational and leadership decisions

  • Interprets complex data sets to highlight trends, implications, and tradeoffs

  • Documents assumptions, risks, dependencies, and impacts associated with analysis results

  • Ensures deliverables are accurate, timely, and aligned with strategic and operational objectives

Required Qualifications

• Bachelor’s degree in business, Information Systems, Operations, Healthcare Administration, or related field, or equivalent combination of education and experience.
• 5+ years of relevant business analysis, sales operations, process improvement, or project-related experience.
• Experience supporting sales teams and documenting workflows across the sales lifecycle, from prospecting through implementation and ongoing support.
• Experience gathering, documenting, and prioritizing business requirements and translating them into actionable solutions.

Preferred Qualifications

• 3+ years of healthcare, insurance, or regulated industry experience.
• Ability to work with minimum oversight; detail-oriented with general knowledge of business analyst tool kit (e.g., process documentation, requirements gathering, implementation planning, etc).
• Demonstrates curiosity, a willingness to learn, and a proactive approach to problem-solving and continuous improvement.
• Computer proficiency utilizing: Salesforce, Visio, SharePoint, etc.

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $78,700 - $134,900. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $78,700 - $118,020. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.