Commercial Service Manager_3430

About the job

The Commercial Service Manager BMP Sales oversees the commercial aspects of service and project delivery, ensuring efficient and effective delivery to meet client expectations. This role involves managing relationships with key stakeholders, ensuring compliance with contractual obligations and providing financial transparency over service delivery. The Commercial Service Manager (CSM) supports Service Owners by managing budgets, conducting financial analysis, and ensuring adherence to quality management processes and accounting principles. The CSM needs strong skills in budget management, financial analysis, and administrative support, with proficiency in accounting principles and experience in SAP Finance and ServiceNow to drive quality management initiatives.

What you do

Must have:

• Lead an international team of Commercial service managers of 2+ people in Romania and India
• Cost/Revenue planning (investments, maintenance, internal & external labor)
• Spend management (budget, invoices, timesheets) / Forecasting (cost and revenues)
• Billing Management (accruals, disputes, credit notes, and back charging, creation of demands and quotes) for 5+ OEs
• External resources Management (Fieldglass checklist processing, resources approvals, and procurement tracking)
• Report (Ad-Hoc) Management
• PPM Management – ServiceNow end-to-end process
• SAP (WBS Project service Planning)
• Run/Project Order Agreement process – end-to-end process with interdepartmental alignments with CTOs SPOCs, Account Managers, CCM team members, and OE contacts
• ServiceNow/Project Portfolio management (project creation, change requests, resource plan creation, and resource allocation)

Nice to have:

• Manage the commercial aspects of service and project delivery, including contract management and negotiation
• Monitor service and project delivery performance and implement improvements to enhance efficiency and effectiveness
• Collaborate with cross-functional teams to align service and project delivery with business objectives
• Ensure compliance with contractual obligations and industry regulations
• Lead initiatives to optimize service delivery processes and reduce costs
• Steer the commercial implementation phase of new services & innovations
• Contribute to establishing a commercial product house steering framework and continuous tracking

What you bring

• Proven experience in commercial service management or a related field
• Strong understanding of contract management and negotiation
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed decisions
• Strong problem-solving and organizational skills
• Basic knowledge of AI technologies, principles, and their practical use
• Interest in commercial topics & product KPIs for IT products
• Studies in Business IT, economics, business administration, or similar
• Fluent spoken and written English
• Excellent team player with strong communication skills
• Outstanding analytical skills
• Basic knowledge in AI technologies, principles and their practical use.
• Independent & solution-oriented working
• Experience in commercial and financial processes of Allianz (PPM, TPRM)
• Experience with the following tools:
  • MS Office: (mandatory)
  • JIRA, eazyBI, BigPicture, and Confluence (willing to learn independently)
  • ServiceNow PPM (mandatory)
  • Ariba (mandatory)
  • SAP (mandatory)

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

107909 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.