Commercial Services Senior Specialist

Posting End Date:

Employee Type:

At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. We are looking for a Commercial Services Senior Specialist, who will manage a portfolio of strategic customer accounts across the Westcoast system, serving as the primary commercial contact for customer engagement, communications, contractual matters, and operational coordination. This role translates customer business priorities into actionable plans that support long-term relationships, customer retention, and mutually beneficial commercial opportunities. The successful candidate will build trusted customer relationships, support the growth of the Westcoast system, and provide commercial leadership on cross functional teams.

What You Will Do:

• Build and maintain trusted relationships across customer organizations, including senior decision-makers and commercial and operational contacts, through purposeful engagement, proactive communications, and accountability for driving customer issues through to resolution.
• Translate customer needs into practical service solutions and clearly communicate their value; lead alignment with Business Development and internal teams to assess opportunities for customer retention, recontracting, service improvements, and system growth within the applicable commercial and regulatory framework.
• Lead commercial negotiations and customer discussions related to service offerings, contract renewals, and evolving business requirements through clear objectives, informed options, and recommendations that balance customer value, business interests, and contractual obligations.
• Analyze customer activity, company announcements, company research, utilization patterns, industry developments, market conditions, and operational trends to assess implications for business performance and customer requirements and determine appropriate commercial responses and recommendations.
• Mobilize cross-functional teams to execute account priorities and lead or influence internal working groups and business initiatives involving customer service, commercial processes, outage management, and operational performance; establish clear actions and accountability for follow-through, and escalate unresolved issues as appropriate.
• Lead customer and stakeholder engagement, including Tolls and Tariff Task Force (TTTF) relationships, forums and task forces, meeting coordination, and serving as backup chair for monthly TTTF meetings; maintain oversight of rate and regulatory filings for relevant reference pipelines and utilities and assess implications for customers and the business.

Who You Are:

• University degree in Business, Commerce, Economics, Engineering, or a related discipline with 7+ years of progressively responsible experience in the natural gas, pipeline, energy, or related industry.
• Demonstrated ability to build trusted relationships across customer organizations, engage senior decision-makers, and translate customer business priorities into actionable account plans.
• Strong commercial and financial acumen, including the ability to understand and assess the financial impact of commercial decisions and balance customer objectives with shareholder value, supported by strategic thinking and analytical, planning, and problem-solving skills to assess operational impacts, anticipate risks, and develop practical recommendations.
• Solid understanding of pipeline operations, transportation contracts, customer account management, and commercial processes within a regulated environment.
• Exceptional communication, negotiation, and relationship management skills, with experience interacting with senior leadership and external customers.
• Demonstrated ability to manage competing priorities, lead cross-functional initiatives, and achieve results in a fast-paced and dynamic operating environment. Experience with outage planning, capacity management, scheduling, or operational coordination is considered an asset.

Working Conditions:

• Typical office environment, with occasional travel within Canada and the United States.
• Stress levels can occasionally be above normal due to dynamic operational conditions, outage events, and the need to balance customer expectations with operational requirements.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Note* This position is not eligible for employment-based sponsorship now or in the future. Applicants must be legally authorized to work in the country where the position is located without requiring sponsorship from Enbridge now or in the future.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.
• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

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About Us

Life Takes Energy

When the energy you invest in life meets the energy we fuel it with, beautiful things happen.

That’s because our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We don’t cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. Enbridge brings you more than just energy. The products we deliver are part of everyone’s quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you.

Learn more: https://www.enbridge.com/about-us