Commercial Supply Chain/Customer Service Analyst.

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

This is your opportunity to help shape the future of sustainability with world-changing innovations and low-carbon technologies. Become a valued part of the team that is impacting the aluminum industry, revolutionizing the way the world lives, builds, moves and connects. Be part of it and shape your world.

About the Role:

You will be responsible for the end-to-end management of commercial supply chain activities for an assigned customer portfolio, ensuring accurate and timely execution of commercial contracts, orders, pricing, shipments, documentation and controls. You will act as the main interface with customers and internal stakeholders, coordinating activities and resolving issues to ensure service and on-time delivery. You will also independently manage your assigned portfolio while supporting commercial priorities and ensuring effective execution of Alcoa’s supply chain processes.

Other responsibilities of the role include:

· Manage the end-to-end commercial transactions for an assigned customer portfolio, ensuring an executed commercial agreement or contract is in place and each stage is aligned with the agreed terms;

· Coordinate and execute contracts, customer orders, price calculations, shipments and commercial documentation, ensuring accuracy, timely execution and support for commercial activities;

· Administer import and export processes and ensure the applicable documentation safeguards are in place;

· Execute transactions in line with global trade compliance requirements, local tax obligations and legal governance;

· Complete mitigating controls associated with higher-risk activities and maintain evidence to support successful annual audit reviews;

· Operate within applicable commercial and internal controls, including SOX testing and internal controls, to meet audit requirements across the commercial business.

What you can offer for the role:

· Bachelor’s degree in Business Administration, Foreign Trade or a related field;

· Relevant experience in Customer Service, commercial operations, B2B customer portfolio management, order-to-cash or related customer order activities;

· Knowledge of order, contract, pricing, invoicing, shipment and commercial documentation processes, with import/export experience relevant to the scope;

· Advanced English for working in a global environment;

· Experience with ERP systems; Oracle knowledge is an advantage, while experience with SAP or other ERPs is transferable;

· Knowledge of Microsoft Office and availability to work in a hybrid model with on-site presence in Poços de Caldas, living in the city or surrounding region.

What is being offered:

· Our Essence and Culture: we are driven by strong values - we act with integrity, operate with excellence, care for people and lead with courage;

· Safety First: safety is not just a priority - it is part of our DNA. Every activity begins and ends with a commitment to protect what matters;

· Connection with the Community: we believe in the power of collaboration, and giving back to our society is an important matter. For this reason, we provide 4 hours of paid volunteer work each year;

· Professional Growth: we provide space for you to develop, explore new possibilities and turn your passions into a career;

· Benefits That Value You: we offer competitive compensation and benefits packages designed to value your talent and well-being;

· A Place Where You Want to Be: continuously recognized as one of the best companies to work for, we provide a safe, inclusive and respectful environment.

Additional Information

· You will only be contacted if you are selected for an interview; this process may take up to four weeks from the closing date of the job posting;

· When applying, remember to attach your resume.

About the Location

The Poços de Caldas Plant (MG), founded in 1965, was the first Alcoa plant in Brazil, having started its activities in 1970.

At Alcoa, we are committed to generating value in our relationships with all stakeholders in our business, communities and environment. We build inclusive and secure environments so that our people can live and express themselves as they please. With the aim of attracting and retaining diverse talent, the company maintains the inclusion groups that promote internal and external activities to value human diversity and plurality as a way of enriching one's own values.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.   

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career! 

Your work. Your world. Shape them for the better.

About Us

Shape your Career at Alcoa! As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. As a values-based company, we Act with Integrity, Operate with Excellence, Care for People, and Lead with Courage.

Join us and become an essential part of our purpose: to turn raw potential into real progress. We treat all people with dignity and we believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. Discover the possibilities a career with Alcoa can have for you.

Come shape your career with us!
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