Commercial Support Manager

About Us

Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of worldclass partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

About the Role

A key commercial leadership role supporting the Commercial Director in driving sales effectiveness, customer onboarding excellence, team performance and commercial reporting. This role includes overseeing and coordinating the administrative function, ensuring the Sales and Customer Success teams are fully equipped with the necessary tools and skills needed to be successful in their roles. The focus will be to enable the department to maximise every opportunity, bringing the passion of Ace Express to our customers and be a true ambassador for the company. The role will also include a marketing element. By supporting the development of both the Sales & Customer Success teams, we will empower and develop talent within the Company and ensure colleagues are equipped to achieve their objectives more quickly, helping Ace Express to fulfil its goals and vision.

Contract Type: Permanent (6-month probationary period).

Working Hours: 8:30am to 5:30pm, Monday to Friday.

Location: Blakes Cross, Lusk, Co. Dublin (option of hybrid working post probation).

Key Duties of the Role

• Assist the Commercial Director with the day-to-day co-ordination and management of the Customer Success and Business Development teams.

• Produce and review of reports as required. Sales Pipeline governance.

• Take ownership & develop the on-boarding programs for new customers.

• Assist in the implementation of systems and procedures (Azyra) to improve efficiencies within both teams.

• Developing and generation of timely sales and margin performance reports in line with business requirements.

• Help motivate and encourage the Sales Department collectively to achieve its objectives.

• Assist in Sales staff recruitment, training, management, appraisals. Install a culture of accountability and continuous improvement and development of the wider team.

• Planning and execution of yearly events and campaigns. E.g. conferences, and customer gifting.

• Generation of weekly reports for internal and external customers.

• Working on and delivering sales/business templates that improve productivity and process flow.

• Implementing, monitoring and reporting on onboarding of new business, clients.

• Managing Staff holidays, time off etc plus complete ad hoc duties, when required.

• Ensure that Commercial Director is kept informed of all key issues.

• Attend Customer meetings, when & as required. Also attending and representing sales team at T3 meetings.

• Customer retention programmes and process improvement initiatives.

Marketing Support

• Assist with planning and implement strategic sales & marketing plans in line with company strategy.

• To promote the brand and services of Ace Express Freight in line with best marketing practices.

• Reviewing all sales and marketing material to ensure it is kept in line with current sales and marketing requirements.

• Website, platforms, outbound communications.

• To ensure that marketing budget is maintained within agreed limits.

Essential Requirements

• Strong reporting skills, with ability to generate reports on CRM, Excel, Azyra etc.

• Strong Business to Business background.

• Ability to work under pressure in a fast-paced environment.

• Ability to deliver projects, reports, and proposals within defined time scales.

• Strong interpersonal skills & attention to detail.

• Ability to work collaboratively to develop and deliver appropriate solutions.

• Organisation and planning skills.

• Strong relationship building and influencing skills.

• Excellent written and oral communication skills and the ability to effectively communicate complex ideas and information to a range of audiences and stakeholders.

• Able to provide effective line management and / or project team management to achieve complex or high priority objectives and develop others personally and professionally.

• Strong ability to be flexible - managing changing and competing priorities and absorbing new information rapidly to address complex issues.

• Able to apply judgement, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.

• Able to challenge and influence others, including more senior colleagues and stakeholders, to ensure that the right outcomes are achieved.

• Strong ability to build effective working relationships with internal and external stakeholders at all levels, to work collaboratively to achieve objectives.

• Strong ability to understand Ace Express strategic context and work proactively to achieve our highest priorities. Ability to use appropriate IT applications effectively (including Microsoft Suite, Mailing systems, Websites, etc) Previous experience in developing and managing successful marketing campaigns. Management and customer service/sales team training, and reporting Strong Business to Business background.

• At least three years working in a similar role in the Freight/Logistics/Transport industry.

  
  

Benefits

• Permanent contract.

• Attractive Salary: + Generous ‘Opportunity to Earn’ Bonus Scheme rewards (OTE) 21 days (Up to 2 additional days leave after 12 months)

• Company Pension

• Working Hours (08:30am to 5:30pm, Monday to Friday).

• Positive working environment with a vibrant atmosphere.

  
  

If you meet the above criteria and are interested in applying, please send your CV and cover letter to lmurtagh@ace-express.com.

This job description is intended to provide a general overview of the principal responsibilities and qualifications associated with this role. It is not intended to be an exhaustive list of all duties, responsibilities, or requirements. The successful candidate may be required to perform additional duties appropriate to the role, either now or in the future.