Commission & Sales Operations Administrator

COMMISSION & SALES OPERATIONS ADMINISTRATOR

ABOUT ORR
ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people. Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of.

Learn more about our company culture here.

SUMMARY

The Commission & Sales Operations Administrator is responsible for administering company sales commissions, supporting sales reporting and analytics, and providing Salesforce (SFDC) administration and Sales Operations support.

This role works closely with Sales, Finance, Operations, and Leadership to ensure accurate commission calculations, reliable sales reporting, strong CRM data quality, and effective Salesforce administration. The position requires strong Excel skills and the ability to combine and reconcile data from Salesforce and Odoo for booking, commission, and sales performance reporting. This is a remote position, with a preference for candidates based in the Eastern time zone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Commission Administration

• Generate monthly booking reports using Salesforce and Odoo data.

• Reconcile booking information between systems.

• Calculate commissions according to company compensation plans.

• Review sales splits, adjustments, exceptions, and commission eligibility.

• Investigate and resolve booking and commission discrepancies.

• Maintain commission calculation files, supporting documentation, and audit records.

• Prepare commission summaries for Finance and Leadership.

• Support commission audits and compensation reviews.

Salesforce Administration & Sales Operations

• Support Salesforce users, permissions, profiles, and access requests.

• Maintain Salesforce data quality, fields, picklists, page layouts, and other administrative configurations.

• Create and maintain Salesforce reports and dashboards.

• Support testing and deployment of Salesforce enhancements.

• Assist with user training, documentation, and adoption.

• Monitor pipeline, forecast, bookings, quota attainment, and sales performance reporting.

• Support quota, territory, lead, opportunity, and booking administration.

• Assist with CPQ, quoting, and sales process improvements.

• Identify opportunities to automate and improve Sales Operations processes.

Data, Reporting & Marketing Operations

• Perform CRM data audits and identify data quality issues.

• Support KPI, dashboard, and recurring leadership reporting.

• Provide ad hoc analysis for Sales Leadership and Finance.

• Support basic Salesforce Account Engagement (Pardot) activities, including prospect data, lists, campaigns, lead management, and Salesforce synchronization.

MINIMUM AND PREFERRED QUALIFICATIONS

• 2+ years of experience in Sales Operations, Commission Administration, Revenue Operations, Salesforce Administration, Financial Analysis, or a related field, required.

• Experience working with CRM and/or ERP systems, required.

• Hands-on Salesforce Sales Cloud administration experience, preferred.

• Salesforce Certified Administrator certification or progress toward certification, preferred.

• Experience developing Salesforce reports and dashboards, preferred.

• Experience with Salesforce Account Engagement (Pardot), preferred.

• Odoo experience, preferred.

• Prior commission administration or sales compensation experience, preferred.

• Experience with quoting, CPQ, pricing, booking, or order management processes, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, INDEX/MATCH, and data reconciliation, required.

• Strong analytical, reporting, and problem-solving skills, required.

• Exceptional attention to detail and commitment to data accuracy, required.

• Ability to handle confidential compensation information with discretion, required.

• Strong organizational and communication skills, required.

• Ability to work independently, prioritize responsibilities, and meet recurring deadlines, required.

• Familiarity with Salesforce Flow and process automation, preferred.

• Power Query experience, preferred.

WORK ENVIRONMENT

• This is a remote position, candidates based in the Eastern Time Zone are preferred.

• A dedicated workspace suitable for remote work is required.

• There may be occasional travel for business meetings.

ONCE YOU JOIN OUR TEAM, YOU’LL ENJOY:

• Working for a company where the associates are viewed as the company’s greatest asset.

• Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.

• A growing company with a first-class reputation in our respective industries.

• A culture that is fun, family oriented and entrepreneurial.

• A company that offers a focus on work life balance and encouragement to make a big impact.

• A caring group of associates with a commitment to make the communities we work in better for all.

• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.

Equal Opportunity Employer / Vet / Disabled