Commission Supervisor

Process commissions and interact with the offices, agents, and staff to resolve commission issues and respond to agent and sales office questions. Recommend advancement of funds or extension of agent credit. Implement new controls, as necessary, to ensure company funds are appropriately safeguarded and accurately disbursed. Provide supervision and support to assigned staff.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Research, prioritize and resolve commission problems and inquiries received from sales managers, office administrators and agents on a daily basis. Ensure company policies are being adhered to, using discretion when making decisions for any exceptions. Consider variables specific to the situation (e.g., commission schedule modifications, agents’ personal transactions, Broker Administrative Commissions (BAC), etc.) before reaching a determination. (25-30%)
2. Post marketing/invoicing payments received from agents to their accounts daily. Resolve any questions from agents about their balance. Supervise the accounts receivable and accounts payable process. Provide back-up for Accounting Technicians for posting accounts receivable transactions and accounts payable invoices. Serve as the escalation point for companies to contact regarding more difficult commission questions/issues. (10-20%)
3. Assist with general ledger entries, bank reconciliation issues, entries outside of the commission processing or accounts receivable processes, and assist with review of payments and deposits. (10-20%)
4. Prepare and distribute reports for agent production, agent awards, pendings, closings, and money ball, and assist with month end metrics reporting. Answering questions from the branch offices regarding these reports. (10-20%)
5. Instruct office staff and agents on the use of internal reporting. Work with manager to resolve and track agent bad debt write-offs, garnishments, tax levies and child support payments, and complete IRS and state forms that comply with regulations where appropriate. (5-10%)
6. Assist commission processors in resolving more difficult situations according to company policy and the data stored on the internal software program. Continuously review internal controls and implement changes as necessary to ensure company funds are appropriately safeguarded and disbursed accurately. (5-10%)
7. Enter real estate sales information into the accounting system and process agent commissions. (0-5%)
8. Work with manager to assess department workload and department controls. Provide back-up for manager and assist and direct other staff as needed. (0-5%)
9. Recruit, select, train, develop, evaluate, motivate, and retain staff for the successful performance of the department and achievement of company objectives. (0-5%)
10. Perform additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and
• department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Associate Degree in Accounting or equivalent training and work experience.

Experience:

• Three plus years of professional office experience required.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.
• Proficient use of the Internet and various software applications.
• Effective oral and written communication skills, interpersonal skills, a customer-service focus.
• Ability to work as a member of a team-oriented environment.
• Ability to manage stressful situations in a calm and controlled manner.
• Efficient problem-solving skills required in order to direct staff in the resolution of issues.
• Ability to work independently, prioritize and handle multiple tasks and projects concurrently.
• Organizational and problem-solving skills.
• Self-motivated, organized and detail oriented.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• N/A

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer