Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About this Role

We are seeking a Commission Systems Analyst to support the effective delivery and operation of commission schemes for the Greek market. Based in Albania in a hybrid working arrangement, you will coordinate new commission requirements across the complete delivery lifecycle, from initial clarification and solution design to testing, implementation and post-launch support.

You will connect Sales, Commercial, Finance and IT teams, translating business needs into clear commission logic and implementable system specifications. The role combines business analysis, project coordination, system change management and operational commission support.

What you will do

• Coordinate new commission requirements from initial clarification and solution design through development, testing, implementation and post-launch support.
• Act as a key point of contact between Sales, Commercial, Finance and IT teams, ensuring that requirements are clearly understood, feasible and aligned.
• Maintain effective delivery governance through accurate documentation, status reporting, testing evidence and change traceability.
• Identify and manage risks, dependencies and delivery issues, escalating them promptly when required.
• Support commission reviews, calculations, accruals and reporting for direct and indirect sales channels.
• Contribute to the configuration and ongoing maintenance of commission systems according to operational requirements.
• Provide clear and timely updates on requirements, progress, decisions and outcomes to local and international stakeholders.
• Support stable and timely commission processing through effective controls, documented testing and compliance-focused working practices.

Who you are

• You hold a university degree in Information Technology, Economics or an equivalent field.
• You are fluent in spoken and written English and nice to have a good knowledge of Greek.
• You have substantial experience in channel commissions and IT-related project delivery.
• You can translate business requirements into clear commission rules, processes and system specifications.
• You have strong analytical skills and consistently demonstrate attention to detail.
• You are experienced in coordinating cross-functional stakeholders across Business, Finance and IT.
• You work in a structured way and can manage several priorities while maintaining high-quality outcomes.
• You communicate clearly and transparently with stakeholders at different organisational levels.
• You can work independently and navigate complex or ambiguous requirements.
• Knowledge of financial operations, advanced Excel functionality or automation tools would be advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• The opportunity to work with local and international stakeholders across Sales, Commercial, Finance and IT.
• Exposure to the complete lifecycle of business and technology change, from requirements analysis to post-implementation support.
• The chance to contribute to commission processes that directly support customer acquisition, retention and commercial performance.
• Experience working in a complex international telecommunications environment where automation, harmonisation and operational quality are important.

What skills you will learn

• End-to-end coordination of commission-system requirements and changes.
• Translation of commercial requirements into system logic and functional specifications.
• Testing governance, implementation readiness and post-launch support.
• Commission calculation, accrual, reporting and control processes.
• Risk, dependency and change-management techniques.
• Cross-functional stakeholder management in an international environment.
• Methods for improving commission processes through automation and harmonisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Commission Systems Analyst - VOIS