Community Clinical Case Manager (Hybrid)

About the Role

The ECCS Community Clinical Case Manager provides hands-on case management, advocacy, resource coordination, and family support. This role is ideal for a social services professional who enjoys building relationships, navigating community resources, problem-solving with families, and working collaboratively across systems.

You'll help connect youth and caregivers to mental health treatment, medication, community programs, and other essential services while advocating for their needs at appointments, team meetings, staffings, court hearings, and other settings.

What You'll Do

• Partner with the ECCS Community Clinician to understand youth and family needs following hospital discharge
• Participate in clinical team meetings to identify service needs and coordinate support
• Help youth and caregivers obtain prescribed psychotropic medications by coordinating with the DCFS Consent Unit and pharmacies and addressing barriers when they arise
• Complete referrals and link families to community-based mental health services
• Connect youth and families with additional community resources, such as mentoring, after-school programming, and other supportive services
• Attend appointments with families, as needed, to understand care needs and provide advocacy and support
• Maintain required case documentation, including progress notes and quarterly reports
• Build and maintain knowledge of community resources and provide appropriate referrals and follow-up
• Develop connections with community organizations to expand resources available to families in the ECCS Program
• Participate in caregiver support groups facilitated by the ECCS team
• Utilize trauma-informed interventions, including ARC, SPACE, or other evidence-based approaches appropriate to the needs of youth and families
• Consult regularly with supervisors and service partners to support youth and family mental health, permanency, safety, and well-being
• Advocate for youth and families during conferences, court hearings, team meetings, staffings, and other community-based meetings
• Maintain knowledge of ECCS program requirements, COA accreditation standards, and applicable DCFS policies and procedures

Schedule

• Full-time, exempt position
• Schedule is based on the needs of the children, youth, and families served
• Evening and weekend availability may be required
• Schedule is developed in coordination with the ECCS Clinical Supervisor
• Travel throughout Cook County is required, with limited in-state or out-of-state travel potentially required

What You Need

• Master's degree in Social Work or a social service-related field
• At least 2 years of social service or related experience
• LCSW or LCPC licensure eligibility preferred
• Must possess or be able to obtain CANS and other State of Illinois certifications as required
• Strong interpersonal, verbal, and written communication skills
• Strong time-management and organizational skills
• Proficiency with Microsoft Office
• Ability to work collaboratively with youth, caregivers, colleagues, and community partners
• Valid driver's license and regular access to a minimally insured, operating vehicle

Why You'll Love Working Here

Your work makes a difference, and your benefits should too. Kaleidoscope offers generous paid time off and sick leave, 11 paid holidays and 5 paid half-day holidays, comprehensive health benefits, a 403(b) retirement plan, employer-paid life/AD&D and short-term disability coverage, professional development opportunities, mileage and cell phone reimbursement, and eligibility for Public Service Loan Forgiveness.

What It's Like to Work Here

Kaleidoscope is a mission-driven organization committed to creating the best possible outcomes for children and families. Our work is guided by shared values that shape how we engage with youth, caregivers, communities, and one another:

• Lead with empathy and non-judgment
• Practice self-awareness
• Name power imbalances and structural limitations
• Center youth and caregiver voice and choice
• Demonstrate flexibility and resourcefulness
• Balance healthy boundaries with authentic relationships
• Stay connected to purpose
• Prioritize self-care
• Commit to critical thinking and curiosity
• Celebrate strengths and successes

We also value cultural awareness, professional development, continuous quality improvement, appropriate professional boundaries, and thoughtful use of supervision.

Why You'll Love This Role

• Make a meaningful difference for youth and families navigating complex behavioral health and child welfare systems
• Work directly with families while building strong community partnerships
• Help families overcome barriers to mental health treatment and supportive services
• Develop experience in trauma-informed and evidence-based approaches, including ARC and SPACE
• Collaborate closely with clinicians, caregivers, caseworkers, and community providers
• Build valuable experience in clinical case management, advocacy, resource coordination, and systems navigation
• Join a team committed to strengthening families and supporting youth safety, permanency, and well-being

Equal Employment Opportunity

Kaleidoscope Inc. is an Equal Opportunity/Inclusive/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.