Community Development Manager

Who We Are

ORION is a not-for-profit organization dedicated to empowering Ontario’s researchers, educators, and innovators. It supports a community of over two million users across our constituent base that consists of universities, colleges, hospitals, research institutions, school boards, and innovation organizations.

ORION enables collaboration and discovery by delivering advanced network infrastructure, cybersecurity solutions, and digital tools. The organization works closely with a diverse set of stakeholders across public and private sectors to strengthen connectivity, enhance cybersecurity posture, and drive innovation across Ontario.

What We're Looking For

Reporting to the Director of Community Development, ORION is looking for a Community Development Manager who is a relationship-focused, strategic, and community-minded leader. The manager should be passionate about connecting people, fostering collaboration, and creating value for members and stakeholders across Ontario's education and research sectors.

The ideal candidate will bring a combination of community engagement expertise, partnership development experience, and strong business acumen, along with a genuine commitment to advancing ORION's mission. This is currently a fully remote position that is expected to transition to fully onsite, effective May 2027.

Your Key Responsibilities

Sales & Pipeline Management

• Own and achieve individual revenue and growth targets
• Build, manage, and maintain a robust sales pipeline and CRM database
• Identify, qualify, and prioritize opportunities within existing and new accounts
• Support and respond to RFPs, proposals, and business case development
• Drive opportunities from initial engagement through to close

Customer Engagement & Relationship Management

• Build and maintain strong relationships with stakeholders, decisionmakers, and technical users
• Act as the primary point of contact for customer inquiries, needs, and ongoing satisfaction
• Develop a deep understanding of customer business objectives and challenges
• Deliver presentations and communicate the value proposition effectively
• Maintain high levels of customer satisfaction and retention

Technical Solution Strategy & Design

• Partner with customers to identify needs and translate them into technical solutions
• Contribute to and help drive solution architecture and design in collaboration with engineering
• Articulate technical value and differentiate offerings in competitive scenarios
• Support development of business cases and solution documentation
• Participate in network, security, and infrastructure solution discussions

Cross-Functional Collaboration

• Work closely with Engineering, Product, Marketing, and Project Management teams
• Coordinate technical deliverables and support solution implementation planning
• Provide customer feedback to influence product development and lifecycle decisions
• Assist in campaigns, communications, and follow-ups with marketing teams
• Support escalation and resolution of technical or service issues

Market & Opportunity Development

• Identify trends, customer needs, and new market opportunities
• Contribute to the development of new products, services, and go-to-market strategies
• Support community growth initiatives and strategic account expansion
• Develop creative strategies to deliver value across education, healthcare, and government sectors

What You Possess

Core Competencies

• Consultative selling and problem-solving mindset
• Strong communication and presentation skills (technical and non-technical audiences)
• Ability to translate complex technical concepts into business value
• Relationship-building and stakeholder management
• Analytical and structured thinking for business cases and solution design
• Self-motivated, proactive, and results-oriented
• Ability to manage multiple priorities and work cross-functionally

Qualifications

• Proven experience in inside sales, solution sales, or technical sales roles
• Experience selling or supporting technology, networking, or cybersecurity solutions
• Demonstrated ability to manage pipeline and achieve revenue targets
• Experience working with public sector, education, healthcare, or large institutions is an asset
• Bachelor's degree in business, IT, Engineering, or related field (or equivalent experience)

Knowledge and Skills

• Understanding of IP networking concepts (e.g., MPLS, BGP, VPNs)
• Familiarity with cybersecurity solutions (e.g., SIEM, DDoS protection, cloud security)
• Ability to interpret and contribute to technical solution architecture
• Experience working with IT infrastructure, telecom, or managed services environments
• Strong communication, relationship-building, and community engagement skills.

What We Offer

The salary range for this position is $78,200 to $95,500 commensurate with skills and experience. ORION offers a comprehensive total rewards package, including:

• 100% employer-paid health and dental benefits with strong paramedical coverage
• 5% RRSP matching program
• Annual Wellness Bonus
• Eligibility for an annual discretionary bonus of up to 10%, based on individual and organizational performance
• Three weeks of vacation entitlement
• Ten sick/personal days per fiscal year
• One additional day off attached to designated long weekends, creating an extended four-day weekend
• Up to eight weeks of remote work per year, in accordance with the Organization’s Working from Abroad Policy
• An opportunity to join a collaborative, mission-driven work environment with chance to contribute meaningfully to organizational success

To Apply

Please send your resume and cover letter to careers@businesssherpagroup.com by Sunday, December 6, 2026. Applications will be reviewed on a rotating basis. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Disclosures

ORION is equal opportunity employer that is committed to fostering an inclusive, accessible, and barrier-free workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment, selection, and employment process for candidates with disabilities. If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs in a timely and respectful manner.

To support an efficient and fair recruitment process, ORION may use artificial intelligence (AI) tools to assist in managing candidate applications. Final hiring decisions are always made by people.

ORION complies with Ontario employment standards and does not require Canadian work experience. Candidates will be assessed based on relevant skills and qualifications.

This posting is for an existing vacancy and is open to both internal and external candidates.