Community Education Coordinator I

Do you have experience creating and delivering engaging learning experiences, supporting grant-funded initiatives, and tracking outcomes that demonstrate impact? Would you find purpose and joy in empowering individuals and communities through financial education? Members First Credit Union is seeking a Community Education Coordinator with experience developing and delivering educational content, facilitating presentations, building community partnerships, supporting grant-funded programs, and using program outcomes to measure impact and identify opportunities for improvement. If this sounds like you, apply today!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

Community Education Coordinator I

Grade 9/Exempt

Reports to: Chief Marketing and Strategy Officer

The primary purpose of this position is to assist Members First Credit Union (M1) to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact with both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• Serve as the primary ambassador for financial wellbeing within M1 branch areas.
• Proactively market, schedule and deliver engaging financial education presentations for community groups, nonprofits and schools.
• Facilitate impactful learning using targeted resources, such as the Banzai financial education curriculum for youth programming.
• Foster relationships and work closely with community initiatives, nonprofit organizations and school systems to understand community needs and ensure successful outcomes.
• Provide targeted financial education addressing relevant barriers to economic mobility and disparities in financial access and knowledge.
• Conduct personalized, one-on-one coaching sessions within the community by helping individuals navigate financial challenges, build budgets and create sustainable pathways to financial stability.
• Actively seek new opportunities to partner with local organizations, school districts and community hubs across our footprint.
• Identify gaps in financial literacy and propose innovative solutions to meet the needs of underserved populations.
• Be visible and active in the communities we serve representing the credit union through participation with Michigan Credit Union League - Financial Education Connection, local Chamber meetings and community & school initiatives and events.
• Serve on the Members First Credit Union FICEP Committee contributing to development of core curriculum components and the continuous quality improvement of M1 financial coaching & education efforts.
• Design an engaging "train-the-trainer" program that equips and inspires M1 team members to deliver impactful financial education to students. Establish a seamless coordination process to schedule, deploy, and support M1 team volunteers across all branch communities.
• Champion specialized financial initiatives designed to serve vulnerable populations.
• Provide critical on-the-ground education and coaching support for grant-funded projects reaching vulnerable and underserved populations including youth in foster care, alternative high school students, residents of affordable housing, recipients of financial support, etc.
• Track the impact and outcomes to support grant reporting, recertification and continuous program improvement.
• Share success stories that highlight the tangible impact of financial empowerment.
• Provide recommendations and informed insights to support program effectiveness and achieve desired outcomes.
• This role is a hybrid position with the expectation of 3 days in office but requires flexibility to changing work locations as needed.
• Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first three months of service with M1.
• Earn the Financial Trauma-Informed Specialist (FTIS) designation within first six months of service with M1.
  
  

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

• Collaborate with Marketing Department on financial coaching & education communications.
• Actively build relationships and engage with school systems, nonprofits and community partners.
• Support Marketing Department, grant writing and reporting initiatives as requested.
• Identify and elevate stories that showcase M1’s impact in the community.
• Perform general office support functions as necessary.
• Deliver on the Credit Union’s Service Promises in every service situation.
• Other duties as assigned.

Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Demonstrated commitment to supporting community development, financial empowerment and serving low-income and vulnerable populations.
• Ability to effectively engage and build trust with individuals from diverse backgrounds, experiences, and perspectives.
• Ability to conduct research, interpret information, and analyze data to identify trends, insights, and opportunities.
• Effective written and interpersonal communication skills.
• Serves as a subject-matter expert on financial education & coaching best practices.
• Exercises judgment in managing timelines and reporting obligations.
• Knowledge and understanding of the challenges faced by underserved communities.
• Ability to adapt presentation content and delivery methods to meet the needs of diverse audiences.
• Proficiency in organizing and prioritizing work, managing multiple responsibilities, adapting to changing priorities, and delivering on commitments.
• Team-oriented with the ability to work autonomously when necessary.
• Proficiency in collaborating, active listening, understanding and building positive relationships.
• Commitment to the credit union philosophy of people helping people and supporting a mission-driven culture.
• Ability to thrive in a fast-moving environment and adjust priorities and adapt to new technologies.
• Attention to detail and accuracy.
• Maintains a high level of knowledge of credit union culture, membership makeup, markets, products and services.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
• Effectively apply and maintain Financial Trauma-Informed Specialist (FTIS) designation.
• Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial wellbeing.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move or transport up to 25 pounds.
• Able to remain stationary for 2-4 hours at a time.

Work Environment

• Must maintain a neat and orderly work area.
• Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
• Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.

Education and Experience

• A bachelor’s degree in education, teaching, business, communications, human services, nonprofit management, or related field.
• 1–3 years of experience assessing curriculum, facilitating presentations, and tailoring educational content for schools, nonprofits, and diverse community groups.
• 1–3 years of experience building community relationships, supporting grant-funded initiatives, and evaluating program metrics to measure impact and drive continuous improvement.
• Proficient in Microsoft Word, Excel, and Outlook.