As the Community Engagement Program Manager, you will manage community engagement activities and partnerships that connect members to culturally responsive resources, social services, benefits, and community supports. Working with internal teams and external stakeholders, you will coordinate initiatives that support successful transitions to community-based settings, identify access barriers, incorporate member and stakeholder feedback into program improvements, and track progress toward contractual requirements and program goals.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Manages community engagement initiatives that support successful transitions to community living

Coordinates resource networks, gathers stakeholder input, identifies access barriers and service gaps, and improves outreach, referrals, member experience, and community stability

Participates in community, client, and state forums and coordinates engagement plans, issue resolution, performance monitoring, and cross-functional activities

Builds and maintains relationships with community organizations, providers, agencies, advocates, members, families, caregivers, and other stakeholders

Coordinates culturally responsive outreach, listening sessions, focus groups, advisory activities, and community forums that elevate member voices and connect individuals to needed community supports

Monitors community engagement participation, referral outcomes, partner responsiveness, resource capacity, access barriers, and expenditures

Ensures activities meet contractual and reporting requirements and communicates results, emerging needs, and recommended actions

Coordinates with interdisciplinary teams supporting community outreach, member engagement, resource navigation, and transition services

Promotes member-centered, culturally responsive, and community-informed practices and performs other duties and special projects as assigned

Required Skills and Experience:

Bachelor’s degree in healthcare, human services, community development, or a related field, or equivalent training and experience

Five years of relevant experience

Demonstrated experience coordinating community engagement, building stakeholder relationships, and managing programs or projects

Strong written, verbal, and facilitation skills

Ability to travel locally and overnight up to 50%

Preferred Skills and Experience:

Master’s degree

Experience with Medicaid or other government-sponsored healthcare programs, community-based services and supports, behavioral health or social service systems, community transitions, and addressing health-related social needs

Bilingual English/Spanish skills

Relevant community engagement or program management certification

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

Community Engagement Program Manager

What You'll Do:

Required Skills and Experience:

Preferred Skills and Experience:

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