Community Liaison

OhioGuidestone provides a complete continuum of responsive person-centered prevention services, mental health and substance use treatment, and wrap-around supports, serving the needs of over 50,000 people each year through telehealth and locations across Ohio.

At OhioGuidestone, we believe a workforce comprised of employees from diverse backgrounds and communities, and a culture of belonging makes us a better organization. Together, we continue to build a workplace that encourages, supports, and celebrates the varied voices of our employees.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone, performing with the highest standards of excellence, integrity and ethics.
• Develop and maintain positive relationships with community organizations, healthcare providers, schools, businesses, government agencies, and other stakeholders.
• Represent the health center at community meetings, health fairs, networking events, and public outreach activities.
• Promote awareness of health center services and programs throughout the community.
• Identify opportunities to expand partnerships and strengthen referral networks.
• Establish and maintain referral relationships with healthcare providers, hospitals, behavioral health agencies, social service organizations, and community partners.
• Facilitate communication between referral sources and health center staff.
• Monitor referral trends and identify opportunities to improve service utilization and access to care.
• Coordinate outreach initiatives designed to educate community members regarding available health services.
• Assist in planning and implementing community education programs, workshops, and wellness events.
• Gather community feedback and communicate identified needs and concerns to leadership.
• Collaborate with leadership and marketing staff to develop outreach materials and promotional campaigns.
• Present information about health center services to community groups and organizations.
• Maintain professional communication with internal and external stakeholders.
• Track outreach activities, referrals, community contacts, and partnership outcomes.
• Prepare reports regarding outreach efforts, community engagement activities, and service utilization trends.
• Assist with grant-related community engagement activities and reporting requirements as assigned.
• Work closely with clinical, operational, and administrative teams to support organizational goals.
• Participate in interdisciplinary meetings and strategic planning activities.
• Support initiatives aimed at improving patient access, retention, and satisfaction.
• May be involved in the planning, organization, and implementation of special events or department specific projects or seasonal program changes.
• Present the Agency in the most positive light with all internal and external contacts.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

Education & Experience:

• Bachelor’s degree in Public Health, Healthcare Administration, Social Work, Human Services, Communications, Marketing, or related field preferred.
• Equivalent experience will be considered.
• 2+ years of experience in community outreach, healthcare, behavioral health, social services, marketing, or customer relations, preferred.
• Experience developing community partnerships and referral networks preferred.

Qualifications:

• Mission driven; strong desire to make an impact
• Proficient with technology, including Microsoft Office Suite.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Knowledge of community resources and healthcare systems.
• Flexible; able to work days, evening, and/or weekends, as needed
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.