Community Manager

About Rouge Care Rouge Care is a premium red light therapy company building the future of health technology through clinically inspired wellness devices. We are looking for a Community Manager to help grow and protect Rouge Care's brand presence through community engagement, reputation management, and social monitoring. Role Overview The Social Listening Assistant owns Rouge Care's consumer-facing presence across social platforms and review channels: * Instagram * Facebook * TikTok * YouTube * Reddit This role is heavily focused on: * Community engagement * Brand reputation management * Social monitoring and sentiment tracking * Review management You will also contribute to: * Filtering and triaging collaboration requests * Surfacing consumer insights to the marketing team * Maintaining brand voice consistency across all touchpoints You will work closely with the Marketing Manager and Marketing Coordinator. Your day: * Engage with comments and conversations across Instagram, Facebook, TikTok, YouTube, and Reddit * Monitor and respond to customer reviews on Loox and Trustpilot * Participate in and nurture communities of interest on Facebook and Reddit * Track brand sentiment using relevant hashtags and keywords * Protect Rouge Care's reputation by moderating offensive or irrelevant content * Filter and triage inbound social media collaboration requests on a daily basis * Maintain Rouge Care's tone of voice and brand standards across all consumer interactions * Escalate key insights, trends, and issues to the marketing team What We're Looking For * Exceptional written English communication skills * Previous experience in social media, community management, or a consumer-facing role * Cool-headed, empathetic, and patient — comfortable navigating a wide range of comments and questions * Familiarity with Notion, Asana, or similar task management tools * Highly organized with strong attention to detail * Ability to work autonomously in a remote environment Kindly attach your resume in PDF format. Start date: August 3rd Hours: 20h/week