Community Manager

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Job Title: Account Manager

About the Company:

Our client is a fast-growing U.S.-based direct-to-consumer eCommerce business.

Job Description:

We are seeking a proactive, client-focused Account Manager to serve as the primary point of contact for a portfolio of clients within a fast-growing U.S.-based direct-to-consumer eCommerce business. The ideal candidate has recent experience managing client relationships for U.S. brands and a proven ability to drive client satisfaction, retention, and account growth.

Responsibilities of the role:

• Serve as the main point of contact for assigned client accounts, building strong, long-term relationships.

• Understand client goals and translate them into clear action plans for internal teams.

• Coordinate with marketing, creative and operations teams to ensure deliverables meet client expectations and deadlines.

• Lead regular check-ins and business reviews to report on performance, results, and next steps.

• Identify opportunities for account growth, upselling, and increased client engagement.

• Proactively address client concerns, resolve issues, and manage expectations.

• Monitor account health metrics and flag risks early to prevent churn.

• Maintain accurate account documentation, timelines and communication records.

• Stay current on industry trends and best practices to provide informed recommendations to clients.

Required Experience and Qualifications:

• Minimum 2 years of recent experience in account management or client services with U.S.-based companies (mandatory).

• Experience working with U.S. eCommerce or consumer brands (mandatory).

• Strong relationship-management and client communication skills.

• Ability to manage multiple accounts and priorities simultaneously.

• Comfortable coordinating cross-functionally with marketing, creative and operations teams.

• Excellent analytical skills and English communication.

Preferred Skills:

• Shopify experience.

• Familiarity with digital marketing concepts (Google Ads, Meta Ads, TikTok Ads).

• Experience with CRM or project management tools.

• Knowledge of eCommerce KPIs and reporting.

Personality:

• Proactive and client-focused.

Software & Tools:

• CRM or project management tools (preferred).

Schedule:

Full-Time

Monday-Friday

9:00 AM - 5:00 PM PT

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.