Community Manager

Community Manager, EMEA

Location: London, UK

Contract Duration: 12 Months

Working Hours: Full-Time

Work Arrangement: Hybrid

Start Date: ASAP

About the Opportunity

We are seeking an experienced Community Manager, EMEA to join the Builder Community team at a leading AI organisation.

The role will focus on managing and scaling the EMEA Community Ambassador Programme, supporting developers and technical communities who build with Claude. The successful candidate will oversee the programme's day-to-day operations, coordinate with community ambassadors across multiple EMEA countries, support local events and meetups, and monitor overall programme performance.

This is a hands-on operational role requiring excellent organisational, communication and stakeholder management skills, alongside experience in community management, developer relations or programme coordination.

Key Responsibilities

• Partner with the EMEA Community Lead to identify, assess and select new community ambassadors.
• Manage the onboarding process for newly selected ambassadors and maintain up-to-date onboarding resources and documentation.
• Oversee the day-to-day operations of the Community Ambassador Programme across EMEA.
• Manage incoming requests, review and approve community events, and process event reimbursement approvals.
• Support ambassadors in organising and delivering local meetups, workshops and community events.
• Conduct regular check-ins and syncs with regional ambassadors to maintain engagement and ensure programme effectiveness.
• Build strong relationships with ambassadors across different countries and time zones.
• Recognise and celebrate ambassador achievements, milestones and success stories across Slack and Discord.
• Identify opportunities to introduce new programme content, community initiatives and event formats.
• Track programme activities, monitor performance and prepare regular operational reports.
• Identify operational gaps and recommend improvements to strengthen the programme's reach and effectiveness.
• Collaborate closely with internal community stakeholders to ensure consistent programme delivery across EMEA.

Essential Skills & Experience

• Previous experience in Community Management, Developer Relations or Community Programme Management.
• Hands-on experience organising, hosting or supporting events, meetups, workshops or developer-focused community initiatives.
• Strong programme and operational management skills, with the ability to coordinate multiple activities simultaneously.
• Excellent written and verbal communication skills in English.
• Experience managing stakeholders, building relationships and engaging with diverse communities.
• Strong organisational skills with excellent attention to detail and follow-through.
• Ability to work independently and manage priorities across multiple countries and time zones.
• Comfortable handling operational requests, event approvals, reimbursements and programme reporting.

Desirable Skills

• Proficiency in German, French or Spanish.
• Technical or engineering background, or practical experience working with developer tools and technologies.
• Experience working with developer communities or technical ecosystems.
• Public speaking or event facilitation experience.
• Experience creating technical content, developer education materials or community resources.
• Familiarity with community engagement platforms such as Slack and Discord.

Location & Working Arrangement

• London, UK
• Hybrid working arrangement.
• Full-time commitment.
• 12-month contractor engagement.

Interview Process

1. First Round: 30-minute interview with the Hiring Manager.
2. Second Round: Interview with the wider team.

Compensation

£100 per hour.

Important Information

• This is a 12-month fixed-term contractor opportunity and is not a permanent employment position.
• The contractor will be engaged through the recruitment agency for the duration of the agreement.
• Immediate availability or a short notice period is preferred.

We are looking for candidates who can combine strong community engagement skills with hands-on programme operations experience and successfully support a growing developer community across EMEA.