Community Manager

About the Role

The Community Manager is the voice of our clients online. You will manage engagement across multiple client pages, keep conversations positive and on brand, and turn followers into communities. You will work closely with our marketing and account teams to make sure every interaction reflects the client’s brand and supports their goals.

Responsibilities

• Manage day to day engagement across client social media pages and communities
• Respond to comments, messages and reviews in a timely and on brand manner
• Monitor conversations, mentions and trends relevant to each client
• Flag sensitive issues and escalate client concerns to the account team
• Grow and nurture online communities through consistent, meaningful interaction
• Work with the content and creative teams to shape posts based on audience feedback
• Schedule and publish content in line with approved content calendars
• Track engagement and community health, and prepare monthly performance reports
• Identify opportunities for community activations, giveaways and partnerships
• Keep response guidelines and FAQs up to date for each client
• Stay current on platform updates and social media best practices

Requirements

• At least 1 year in community management or social media
• Strong written communication skills with a clear brand voice
• Able to manage multiple client pages and communities
• Responds to comments and messages quickly and professionally
• Understands audience behaviour and online culture in Barbados
• Coordinates well with content, creative and account teams
• Monitors conversations and flags issues early
• Handles negative feedback calmly and on brand
• Tracks engagement and reports on community growth
• Proactive and takes ownership
• Comfortable with Meta Business Suite, TikTok, spreadsheets, and Monday.com