Community Manager | Senior

What we're building BlancVPN is looking for a Community Manager | Senior to own the brand's voice in conversations with users and to shape how our community grows around the product. This is not a reactive, reply-only role: you set the strategy for how we talk to people, turn everyday conversations into a living community, and make sure everyone who writes to us gets a human answer. Sometimes that answer is a clear explanation. Sometimes it is a well-timed joke. Either way, it should feel attentive, useful, and true to the brand — and you're the person who defines what "true to the brand" sounds like. What we're looking for Core Requirements - Fluent Russian and English ( B2+ ) - 4+ years managing communities or brand communication, including a senior or lead role - Proven experience being a brand's voice across chats, comments, and reviews — at scale and under load - Clear writing and real empathy: you can answer humanly a hundred times a day, never from a template - Humor with boundaries: you know when a joke lands and when it doesn't - Ownership : you can run community independently — set the plan, the Tone of Voice, and the standards, not just execute someone else's - System thinking : you turn a flow of messages into structured insights and clear next steps for the team - Product understanding: you can explain how a VPN works in simple words Nice-to-have - Experience building a community from scratch and running ambassador or advocacy programs - Experience defining or evolving a brand's Tone of Voice - Experience mentoring junior community managers or moderators - Strong awareness of mainstream social media trends and formats - Experience in tech products - Comfort working with community metrics — engagement, retention, sentiment — and reporting on them What you'll be doing Community strategy and content - Own how we talk to people across every channel: Telegram chats and comments, Instagram, App Store and Google Play reviews — setting and evolving our Tone of Voice, with exceptions where they make sense - Grow a real community around the product: drive engagement through polls, discussions, and reasons to keep coming back to the channel - Catch news hooks and memes: situational content and interactions with other brands that expand reach - Handle negative feedback calmly, without canned replies, and bring every issue to a resolution - Set the standards and playbooks the rest of the team follows when they speak to users Support and Feedback - Pick up support cases in social channels when users write to Instagram instead of support, coordinating complex replies with the support team - Pass structured feedback to product — user pains and requests with context and priority, not just forwarded screenshots - Moderate the community: spam, bots, and provocation - Track community health and surface trends the team should act on before they become problems What we offer 🌍 Work from anywhere — fully remote (except Russia, Belarus, China, Syria, Iran, Yemen, North Korea, and some other regions). 🗓️ Flexible 5-day week — start when it suits you; loosely aligned to CET . 💻 Full home-office setup — all the equipment you need, on us. 🌴 40 flexible paid days off + paid sick leave. ❤️ Benefits — VHI, wellness, language courses, mental health support and a referral program. 📈 Room to grow — annual development budget + in-person team meet-ups. Stages 👋 Welcome Call 🛠️ Technical Call 🤝 Pre-Offer Call