Community Operations Executive- Remote (South Africa)

South Africa / India (Remote) | Full-Time | UK Working Hours | Executive Networking & Membership

Placed by Hotsourced – connecting top South African talent with world-class global companies

We are looking for a proactive, creative and technically savvy Community Operations Executive to join a fast-growing UK-based executive networking and membership business. This is an exciting opportunity to take ownership of community engagement, events, marketing communications and day-to-day operations while supporting senior leadership.

Our client is building a thriving professional community that connects senior executives, board advisors, founders and business leaders through exclusive events, meaningful introductions and an innovative AI-enabled membership platform. You'll be joining a small, entrepreneurial team where initiative is valued, ideas are welcomed and you'll have the opportunity to make a real impact as the business scales.

Company Description

Our client is an established, fast-growing UK-based professional networking and membership organisation with a community of more than 2,700 senior executives, non-executive directors and board advisors.

The business connects influential professionals through curated networking events, leadership discussions, advisory opportunities and exclusive membership benefits. With an expanding events calendar, a growing paid membership offering and plans for international expansion, the company is entering an exciting new phase.

The team is also preparing to launch an advanced AI-enabled community platform designed to improve member engagement, streamline operations and create new opportunities for its members.

You'll be joining a collaborative, ambitious startup environment where you'll work closely with senior leadership and play an important role in shaping the member experience.

About The Role

As the Community Operations Executive, you'll be responsible for keeping the community engaged, ensuring events run smoothly, delivering creative marketing campaigns and supporting the company's daily operations.

This is a varied, hands-on role combining community management, digital marketing, event coordination, membership services and executive support. You'll manage communications across LinkedIn, WhatsApp and email, help organise approximately one event per month initially, and support the rollout of the company's new AI-enabled community platform.

We're looking for someone who is enthusiastic, highly organised and confident working independently. You'll enjoy building relationships, experimenting with new technology and finding creative ways to improve processes and grow the business.

If you're a natural go-getter who loves taking initiative, enjoys working with people and thrives in a fast-moving startup environment, this could be a fantastic opportunity.

Responsibilities - What you’ll be doing:

Community Management & Member Engagement

• Manage and engage the company's professional community through WhatsApp, email and its evolving digital platforms.
• Welcome new members, respond to enquiries and ensure a positive onboarding experience.
• Share relevant events, professional opportunities, community updates and announcements.
• Maintain high-quality conversations and build strong relationships with senior executives, founders and business leaders.
• Identify opportunities to increase engagement, strengthen member relationships and improve retention.
• Maintain accurate member records and support membership administration through the CRM.

Marketing, Content & Communications

• Plan, create and execute engaging email marketing campaigns, newsletters and community communications.
• Develop and schedule creative LinkedIn content that reflects the company's professional brand and tone.
• Promote networking events, membership opportunities and other company initiatives across digital channels.
• Manage WhatsApp communications to encourage participation and engagement.
• Support website content updates, promotional materials and marketing activities.
• Monitor campaign performance, track engagement and suggest improvements to marketing effectiveness.

Events & Venue Coordination

• Support the planning and delivery of professional networking events, initially approximately one event per month.
• Research, source and coordinate suitable venues and event partners.
• Manage event registrations, guest lists, invitations, speaker communications and event logistics.
• Coordinate with venues, suppliers and stakeholders to ensure successful event delivery.
• Manage post-event follow-ups, feedback collection and promotional content.
• Help develop efficient event processes as the company's events calendar expands.

AI Tools & Community Platform Management

• Use AI tools extensively to improve productivity, streamline workflows and support marketing and operational activities.
• Learn and become confident using the company's new AI-enabled community platform.
• Assist with member onboarding, platform adoption, content management and user support.
• Test new platform features, identify issues and communicate feedback to the technical team.
• Explore innovative ways to use AI and automation to improve community engagement and operational efficiency.
• Quickly learn new systems and proactively suggest improvements.

Executive & Operational Support

• Provide day-to-day administrative and operational support to senior leadership.
• Assist with diary management, meeting coordination, correspondence and follow-ups.
• Prepare presentations, meeting documents and internal communications when required.
• Coordinate with external partners, suppliers, advisors and internal stakeholders.
• Manage competing priorities independently while maintaining strong attention to detail.
• Take ownership of ad hoc projects and operational tasks as the business grows.

Requirements - What we’re looking for:

We think the right candidate will tick most of the following boxes:

• Minimum 3 years of relevant professional experience across community management, marketing, events, membership operations, executive assistance or similar roles.
• Excellent written and spoken English, with the ability to communicate confidently and professionally with senior stakeholders.
• Hands-on experience creating and managing email marketing campaigns, LinkedIn content and digital communications.
• Strong organisational and multitasking skills, with the ability to manage several responsibilities independently.
• Comfortable using CRM systems, email marketing tools, social media platforms and Google Workspace or Microsoft 365.
• Technically confident, curious and enthusiastic about using AI tools to improve everyday work.
• A fast learner who can quickly understand new platforms, processes and software.
• A proactive, enthusiastic and personable approach, with the confidence to build relationships with senior professionals.
• Strong attention to detail, sound judgement and discretion when handling confidential information.
• An entrepreneurial mindset, with a willingness to take initiative, solve problems and contribute beyond a fixed job description.
• Comfortable working in a fast-paced startup environment where priorities may evolve.

Nice to Have:

• Experience working with a UK-based or international business.
• Previous experience within a professional membership organisation, executive network or startup.
• Experience planning and coordinating professional networking events.
• Familiarity with Brevo, Luma, Wix or WhatsApp Communities.
• Experience creating visual content using Canva or similar design tools.
• Familiarity with AI-powered platforms, automation tools and digital community management systems.
• Experience supporting founders, CEOs or senior leadership teams.

Work Schedule

As the client is UK-based, you will be required to work UK business hours:

• Monday to Friday
• UK: 09:00 AM – 05:00 PM GMT
• South Africa: 11:00 AM – 07:00 PM SAST
• India: 02:30 PM – 10:30 PM IST

During British Summer Time (BST), the equivalent hours are 10:00 AM – 06:00 PM SAST and 01:30 PM – 09:30 PM IST.

Pay & Benefits - What we offer:

• South Africa: R308,000 – R374,000 per year
• Fully remote working opportunity.
• Work directly with experienced UK-based founders and senior business leaders.
• Join a growing entrepreneurial business with opportunities to develop professionally.
• Gain hands-on experience with AI-enabled community platforms and modern marketing tools.
• Take ownership of meaningful projects across marketing, events, operations and community engagement.
• Work in a dynamic environment that values creativity, initiative and continuous improvement.
• Opportunity to grow your responsibilities as the business expands nationally and internationally.