Community Response & Engagement Specialist (Remote)

1. About Our Client:

This organization operates within the mortgage technology industry, focusing on enhancing mortgage professionals'' experience through a flagship product designed to aid loan officers and lenders. It addresses challenges in customer engagement and product adoption within mortgage communities by fostering strong relationships and providing relevant tools for growth and retention.

2. About the Opportunity:

The Community Manager is responsible for cultivating and expanding an engaged community around the organization’s mortgage technology product. This role serves as the primary voice for building the brand within mortgage communities and supports cross-functional collaboration to drive customer growth, retention, and product adoption.

3. Responsibilities:

• Develop high-quality, relevant content addressing customers’ challenges and promoting product use.

• Execute engagement strategies to increase community participation and app feature adoption.

• Organize events including meetups, webinars, workshops, and live Q&A sessions.

• Build relationships with key influencers and advocates within the customer base.

• Collaborate with internal teams and external agencies to create a community rollout and product adoption playbook.

• Monitor community activity, analyze user behavior, and surface feedback for improvements.

• Represent the community by sharing insights with product, sales, customer success, and training teams.

• Track and report key metrics such as NPS, CSAT, engagement rates, and adoption to measure impact and inform strategy.

4. Requirements:

• Bachelor’s degree in Marketing, Communications, or related field.

• 3-5+ years of experience in community or social media management.

• Proven success in developing and executing community engagement strategies.

• Strong written and verbal communication skills adaptable to diverse audiences.

• Ability to build relationships with varied stakeholders.

• Proficiency with community management tools and platforms.

• Experience with behavioral marketing strategy is a plus.

5. Pay Range and Compensation Package:

• Salary range from $50,200 to $85,000.

6. Benefits & Perks:

• Health care plan including medical, dental, and vision coverage.

• Retirement plans including 401(k) and IRA options.

• Life insurance with basic, voluntary, and AD&D coverage.

• Flexible paid time off covering vacation, sick leave, and holidays.

• Family leave including maternity and paternity leave.

• Short term and long term disability coverage.

• Training and development opportunities.

• Work-from-home options.

• Wellness resources.

• Equity options.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.