Community Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Overview: 

The Community Specialist administratively supports the onsite Residential operations by producing a high volume of administrative deliverables. The ideal candidate will have the ability to work well independently and digitally, with shifting priorities, while maintaining a high level of accuracy.

This position is a hybrid schedule with 3 days per week in office - the office is located in Phoenix (85018) and 2 days per week work from home.

Duties/Responsibilities: 

• Process and screen applications, enter ledger charges, collect holding funds, and prepare move in documents, in preparation for handoff to the onsite team.

• Prepare lease renewal offers, in preparation for handing off to the onsite team. Process move outs and complete financial move out statements, in partnership with the Maintenance Supervisor and Community Manager.

• Provide concierge level customer service to clients, customers, vendors, and co-workers; follow up and follow through in a timely manner. Demonstrate positive conflict resolution and always being respectful and professional.

• Prepare revenue protection notices, in preparation for handing off to the onsite team, for distribution to current residents. Manage the past resident revenue protection efforts.

• Generate reports, research, perform audits, conduct analysis, and take on tasks, as directed.

• Comply with federal, state, and local Landlord/Tenant laws; Fair housing regulations; company policy and procedure.

• Comply with all company policies, while demonstrating IDM's Core Values.

Required Skills/Abilities: 

• 1+ years of relevant property management experience, performing these administrative duties. Alternatively, transferrable high volume, attention to detail administrative work may be accepted.

• Good interpersonal skills, while having the ability to work autonomously.

• Team player, willing to go the extra mile to provide concierge level customer service.

• Effective communicator; both written and verbal.

• Strong multi-tasking, organizational and problem-solving skills, with high attention to detail; a solution finder.

• Is technologically savvy.

• Must be able to work weekends.

Benefits: 

• Competitive pay and 401k employer match   

• 100% health insurance coverage for our employees   

• 3 weeks of paid time off and 10 paid holidays   

• 16 hours of volunteer PTO to give back through IDM Cares   

• Inclusive Parental Leave   

• Annual Education Allowance   

• Health and Wellness Programs   

About US

IDM Companies is a fully integrated real estate development company focused on investing, developing, and managing multifamily apartments in the Pacific Northwest and Southwest Regions of the United States. With a focus on building both traditional garden-style apartments and urban mid-rise spaces, IDM professionally manages over 7,000 apartment homes with another 3,900 currently in development. At IDM, we provide residents with one-of-a-kind living experiences through our concierge-style customer service, amenity-rich spaces, and exquisite design that comes with 30 years of experience in the industry. We owe our continued growth to a strategic vision based on our values of faith, respect, and integrity.

We believe real success comes from our most valued asset, our people. As a recipient of the 2023 Top Workplaces USA award, IDM is proud to be a company that puts its people first by fostering an environment for growth and opportunity, providing best in the industry benefits, and taking immense pride in our ability to make a difference in our communities. We are seeking exceptional people to help us continue to grow our company. If you share our vision for excellence, collaboration, and service – we want to meet you!

Learn more about us at http://www.idmcompanies.com/careers.