Comparion Customer Support Specialist

Comparion is looking for a motivated, dependable, and coachable professional who is eager to learn, grow, and build a career in insurance. This role is a great opportunity for someone with strong communication skills, a positive attitude, and a genuine interest in helping customers. You do not need prior insurance experience — we will provide the training and support needed to succeed.

In this role, you will work closely with policyholders to answer questions, provide guidance, and help them understand their coverage options. You will learn how to identify customer needs, build trust, and support both customer satisfaction and business growth through a service-focused, consultative approach.

The ideal candidate is proactive, persuasive, and confident in handling complex customer conversations while uncovering opportunities to deepen relationships and expand existing accounts. Success in this role requires strong sales instincts, sound judgment, and the ability to balance exceptional service with measurable business results.

Paid Training

Mandatory attendance is critical to success and is required for the duration of training. Performance will be continually assessed throughout training.
Paid training is Monday through Friday, 9:00 am- 5:30 pm EST (40 hours per week). Licensing training class begins on 11/30/2026.

Hours of Operation

Comparion Customer Support operates Monday through Friday from 8:00 am – 8:00 pm ET.

Schedule Expectations

The CRC Workforce Management Team creates weekly schedules, which are accessed online. Schedules include an 8.5-hour workday with a half-hour lunch and scheduled break times.

Responsibilities

• Learn product, procedure, and system knowledge through training and ongoing development.
• Build rapport with customers by listening carefully, asking questions, and responding with empathy.
• Learn how to explain coverage options, policy details, and basic insurance concepts clearly and accurately.
• Assist customers with questions and concerns while working toward timely and effective resolutions.
• Able to identify buying signals and deliver recommendations with confidence.
• Support customer satisfaction by identifying needs and helping customers find the right solutions.
• Learn how to recognize opportunities to recommend additional products or services that may benefit the customer.
• Work with experienced team members and other departments to help resolve more complex service issues.
• Use online tools and reference materials to provide accurate, efficient support.
• Manage time effectively to meet service expectations and department goals.
• Maintain required licensing and continuing education once hired.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required; bachelor’s degree or equivalent preferred.
• No prior insurance experience required.
• 3-5 years in customer service, 2+ years in a call center environment
• Strong communication, interpersonal, and customer service skills.
• Ability to learn new information quickly and apply coaching and feedback.
• Detail-oriented with the ability to review and organize information accurately.
• Positive attitude, professionalism, and willingness to work in a fast-paced environment.
• Comfort working with customers by phone, email, or other communication channels.
• Interest in building a long-term career in insurance and customer support.
• Ability to obtain the required Property and Casualty license, with training and support provided.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

In 2022, Comparion Insurance Agency was created to transition former Liberty Mutual exclusive agents to an agency that delivers a unique value proposition to carriers with over 2,000 agents in approximately 180 cities in 44 states. We offer customers 50 insurance companies with product breadth including auto, home, life, pet, renters, umbrella, jewelry and much more. We use our scale to deliver a first-rate customer experience through consultative insurance experts located in their communities.

Our Leadership team has over 200 years of cumulative insurance experience. At Comparion, we have a philosophy of staying close to our customers and agents, so sales leadership is located throughout the country in our larger storefronts. Comparion is owned and backed by Liberty Mutual Group, a Fortune 100 company, founded in 1912

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco