Compliance Training Officer

About the role

We’re looking for someone with practical gambling compliance experience to help us create and deliver our training. You’ll understand how regulatory requirements apply in day-to-day operations and be confident discussing best practice in safer gambling, AML, and wider compliance with clients and learners.

You’ll work with our Associate Trainers, Speakers, and external partners to create new courses and improve current ones. You’ll research regulations, verify content accuracy, and explain complex topics in ways people can apply in their daily work. You’ll also help prepare and deliver training.

You’ll review policies, websites, processes, and training content against relevant regulatory requirements, identifying where standards are met and where improvements are needed. Your findings and recommendations will be clear and supported by evidence.

Building client relationships and planning are important in this role. You’ll talk with clients about their needs, work with everyone involved, and keep them updated on progress. You’ll also follow up on questions and agreed actions.

Working with us

When you join SG Global, you’ll join a supportive team of experts who work together to deliver high-quality safer gambling and compliance training. We want people to feel confident in their roles and able to make a real difference in preventing harm.

You’ll contribute your knowledge and ideas to programmes addressing practical challenges across the industry. We value thoughtful collaboration, attention to detail and people who take responsibility for their work. You’ll have support to develop your skills and opportunities to contribute as the business grows.

Job Description

Job Title

Compliance Training Officer

Globalverse UK Limited (SG Global brand)

Salary and Contract

Permanent, full-time employment.

Starting salary of £35k, with a step-up to £36k on successful completion of a 6-month probationary period.

Main Purpose of the Role

You’ll help create, review, and deliver our gambling compliance and safer gambling training programmes. This role includes researching regulations, developing content, supporting training, managing client relationships, and reviewing compliance. You’ll help ensure our training is accurate, engaging and reflects current regulatory requirements.

Key Responsibilities and Duties

Training Development and Quality

• Research and interpret UK and other market gambling regulations, applying findings to training content and compliance reviews.
• Monitor regulatory developments, emerging research, and industry trends, identifying opportunities to update and strengthen our training and services.
• Develop engaging training that supports meaningful change, using practical exercises and realistic scenarios to bring learning to life and help learners build and apply their skills.
• Translate complex regulatory requirements into clear, engaging training content that helps learners apply them in practice.
• Review training materials to ensure they are accurate, consistent, relevant to the audience and visually clear and professional.

Delivery and Planning

• Help prepare and co-deliver online and in-person training programmes, progressing to independent delivery as appropriate.
• Coordinate training delivery, including speakers, travel and scheduling, workshop materials, pre- and post-training surveys, and certification.
• Coordinate meetings and maintain regular communication with clients and partners, keeping them informed of progress, agreed actions and next steps.
• Monitor project timelines and agreed actions, following up on progress to keep delivery on schedule.
• Facilitate discussion and encourage active participation, helping learners connect the session content to their roles and experiences.
• Monitor and evaluate training session effectiveness, identifying and recommending improvements to strengthen our training offer.

Client Relationships

• Build and maintain professional client relationships.
• Identify client training and compliance needs by collaborating with them to understand their challenges and recommend appropriate support.
• Support with the creation of tailored proposals that recognise clients’ specific needs and evidence impact, value, and key deliverables.
• Respond quickly and professionally to all client queries, seeking opportunities to improve customer experience and relationships.
• Maintain accurate records and effective planning to support all client and partnership work, ensuring deadlines are met and clients remain informed.
• Represent Globalverse UK at trade shows, conferences, and industry events.

Compliance Reviews and Wider Support

• Review policies, websites, processes, and training content against regulatory requirements.
• Identify compliance gaps and areas for improvement.
• Write evidence-based reports and recommendations.
• Discuss the findings with peers and subject matter experts.
• Support wider organisational compliance activities.
• Take on other role-related duties as needed.

Values and Behaviours

We want someone who shows:

• Integrity and professionalism.
• Curiosity and a genuine desire to keep learning.
• Strong personal accountability.
• Respect for diverse perspectives.
• A collaborative approach to solving problems.
• A commitment to improving industry compliance.

Person Specification

Essential Criteria

• Recent hands-on experience within a dedicated gambling compliance team, a centralised compliance function or a relevant safer gambling function.
• Working knowledge of UK gambling compliance (including AML, KYC, POCA and safer gambling).
• Ability to research, interpret and apply regulatory requirements.
• Ability to review policies, processes, websites, and content against regulatory requirements.
• Strong communication, relationship management, and stakeholder management skills.
• Confidence in speaking with individuals and groups (online and in person).
• Ability to communicate complex information clearly and compellingly.
• Strong organisational skills and excellent attention to detail.
• Competent use of the Microsoft Office suite.
• Willingness to learn, respond constructively to feedback and contribute to wider organisational goals.

Desirable Criteria

• Experience working for an online gambling operator.
• Experience of reviewing customer profiles, supporting documentation and CDD information.
• Experience presenting to large groups and/or being on panels and at various stakeholder events.
• Relevant compliance qualifications.
• Knowledge of gambling regulation in jurisdictions outside the UK.

Working Arrangements

Hours

35 hours per week, Monday to Friday. We can discuss flexible arrangements if needed.

Location and Equipment

This role is home-based in the UK. Globalverse UK will provide a laptop and the software you need. You’ll need a reliable broadband connection.

Travel

The role involves UK and occasional international travel for training, client meetings, and industry events, including some overnight stays. Weekend travel may occasionally be required, with time off in lieu agreed accordingly.

Annual Leave

25 days’ annual leave plus bank holidays (as in England).

Reporting Line

Reports to a named line manager. This role has no line management responsibilities.

How to Apply

Thank you for reading the job pack. If you think your experience and skills are a good fit, we’d love to hear from you.

Please submit to either LinkedIn or email: training@globalverseuk.com

• A current CV.
• A covering letter outlining your relevant experience and why you’re interested in this role and joining Globalverse UK.
• Your notice period / earliest available start date.

Applicants should have relevant experience and be able to give examples of how you have used your compliance knowledge in real situations. SG Global welcomes applications from all backgrounds and will make reasonable adjustments as needed during the recruitment process.

Interview Dates: 26th November 1st - 3rd December 2026.

Application Close Date: 4pm on 13th November 2026

Intended Start Date: January 2027 (or as agreed)

For further information or to discuss reasonable adjustments, please get in touch with training@globalverseuk.com

Eligibility to Work

Applicants must have the right to work in the UK at the time of application; we will require proof of right to work before any employment begins.

Data Protection

Any personal data you provide as part of your application will be processed in accordance with applicable data protection legislation and will only be used for recruitment purposes. We will treat your application information with the strictest confidence and retain it only as long as necessary to meet our recruitment and legal obligations.