Conduct Officer

About the CLHA

The College of LPNs and HCAs of Alberta (CLHA) is a non-profit regulatory organization. The CLHA exists to protect Alberta healthcare users. Our first responsibility is to the public. We regulate the professions of Licensed Practical Nurses (LPNs) and Health Care Aides (HCAs), setting and maintaining standards to ensure the public receives safe, competent, and ethical healthcare services. Our focus on and commitment to public protection and regulatory excellence underscores everything we do.

Employment Term

This is a full-time permanent position. The position is eligible for hybrid work with a requirement to work in our Edmonton office on a regular basis. This posting may be used to fill future vacancies.

The Role

Reporting to the Complaints Director, the Conduct Officer is part of a collaborative team responsible for administering and resolving formal complaints submitted to the CLHA concerning registrant conduct. The Conduct Department plays a vital role in protecting public safety by ensuring concerns are addressed appropriately while maintaining procedural fairness and adhering to due process. All activities are carried out within the framework of the Health Professions Act (HPA), along with applicable regulations, CLHA Bylaws and standards, and any other relevant legislation. This role contributes directly to CLHA’s mandate by managing complaint files; facilitating resolution processes; and supporting investigations with professionalism, transparency, and integrity.

Key Responsibilities

• Complaints Management – Analyzes the public safety risk of complaints for effective prioritization. Builds strong relationships with all interested parties, effectively communicating with the complainant and investigated member. Investigates and reviews completed reports to assess if the complaint constitutes unprofessional conduct and determines appropriate outcomes, writing clear, well-supported decisions aligned with regulatory standards and legal requirements. Works in collaboration with other members of the Conduct Department and the CLHA’s legal team during the complaints process, dismissal review requests, and appeals.
• Investigations – Overseeing multiple investigations simultaneously, the Conduct Officer manages the interview process including scheduling and conducting interviews with the complainant, investigated member (and member’s representative), and witnesses; gathering required evidence/documents; and writing investigation reports with appropriate supporting documentation. Accountable for identifying the appropriate resolution for each investigation.
• Hearing Management – Refers matters to the Hearing Director as required and supports the hearings process, working in consultation with the Director of Professional Conduct. Reviews files; creates and finalizes allegations; and reviews the Agreed Statement of Facts and Joint Submission of Penalty, working with the legal team and the registrant or registrant’s representative. Supports witness preparation, including expert witnesses, for those attending hearings (including those outside of Edmonton).
• Other Conduct Projects and Responsibilities – Works in collaboration with the Conduct Department for the development and review of conduct procedures and manuals and other organization projects. Participates in professional development such as workshops, conferences, and seminars.

Skills & Abilities

The Conduct Officer is a key member of the Conduct Department, bringing insight into trends and issues affecting LPNs, HCAs, and healthcare. Our ideal candidate thrives in a high-paced environment while ensuring attention to detail is maintained. With a strong nursing background and diplomacy, conflict resolution, and problem-solving skills, our ideal candidate can manage confidential information and multiple conflicting priorities. A commitment to strong customer service is essential, particularly in responding to sensitive complaints with professionalism, respect, and clarity.

With an ability to work well independently and as a team member, our ideal candidate possesses a strong understanding of administrative law, the principles of natural justice, and investigative procedures, along with the ability to communicate complex information clearly and the strong organizational skills necessary to manage a diverse caseload.

Experience

• Completion of a practical nurse diploma or HCA certificate program is required. A university degree is considered an asset.
• An active practice permit with the CLHA in good standing is required.
• A minimum of seven years of experience practicing as an HCA or LPN across diverse healthcare practice settings is required. Experience in a mid- to senior-level nursing or Health Care Aide-related role is considered an asset.
• Demonstrated knowledge of the legislation, regulations, and policies governing the LPN and HCA professions, including their roles within the healthcare system, scopes of practice, professional responsibilities, and competence requirements, is required.
• Regulatory and leadership experience are considered assets.
• Strong writing and editing skills, including the ability to prepare clear, concise, and professional reports, correspondence, and emails, are considered a strong asset.
• Experience conducting interviews and/or investigations is considered an asset.
• Experience working with a quasi-judicial board is considered an asset.
• Intermediate to advanced computer proficiency, including demonstrated experience with Microsoft Office applications (Excel, Word, Outlook, PowerPoint, and Teams) is required.

Other Qualifications

• Must speak, read, and write English fluently.
• Ability to travel provincially and nationally.
• Satisfactory professional and criminal reference checks.
• Must be eligible to work in Canada.

Further Information

For further information on this opportunity, please contact Human Resources at recruitment@clha.com.

Applications will be accepted until November 15, 2026.

The CLHA is an equal opportunity employer. We thank all applicants for their interest; only those short-listed applicants will be contacted.

Note: If you are selected to proceed through the recruitment process, you will be contacted by email from a CLHA email address. Please ensure you regularly monitor your inbox, including your junk or spam folders, to avoid missing important communications regarding your application.