Congregational Life Coordinator

About Knox Presbyterian Church Knox is an urban, evangelical and Reformed congregation rooted in Christ and located next to the University of Toronto in downtown Toronto. Our vision is Following Jesus. Loving the City. Serving the World. We are a multi-generational and multicultural church community passionate about preaching, prayer, hospitality, and mission. Knox offers a welcoming place for people at all stages of faith to grow in community. Position Overview The Congregational Life Coordinator nurtures connection, care, and belonging in the Knox community by planning and coordinating hospitality initiatives, volunteer teams, and community-building events. The role holds direct responsibility for the day-to-day delivery of the programs and teams listed below. This role is central to helping Knox be a place where no one is overlooked and everyone has a place to belong, serve, and grow. Key Responsibilities 1. Community & Hospitality Events Responsible for the planning, coordination, and day-of delivery of weekly ESL - including volunteer teams, logistics, and hospitality Coordinate hospitality logistics and volunteer teams for regular and seasonal events (weekly Sunday hospitality, monthly meals, seasonal celebrations, BBQs, ACM, etc.) Coordinate hospitality logistics and volunteer teams for funerals, weddings, and other congregational events Facilitate day-of volunteer coordination, including setup, hosting, and cleanup Ensure event spaces and kitchen/facility areas are ready and understood by volunteers Serve as event host or MC where needed to welcome and orient participants Implement basic accessibility and inclusion practices at events (e.g., signage, dietary needs, seating options) 2. Volunteer Engagement & Administration Serve as an administrator of Planning Centre, supporting the maintaining of volunteer records, schedules, event setup, and reporting Help recruit, onboard, and support volunteers for hospitality, events, and welcome teams Develop and maintain standardized processes for volunteer recruitment, onboarding, and orientation Deliver volunteer orientation and ongoing training on hospitality best practices, facility use, and ministry support Liaise with and actively support the head greeter and greeting team - ensuring greeters are equipped and welcomed, helping integrate new greeting volunteers, and surfacing gaps. (Scheduling and coordination of the greeting team rest with the head greeter.) Identify and encourage emerging leaders to take initiative or lead events Ensure all volunteer activities align with Knox’s policies and values 3. Newcomer & Visitor Integration Responsible for newcomer follow-up workflow - tracking visitors, coordinating timely follow-up, and connecting them to pastoral care, small groups, ministry teams, or volunteer opportunities as appropriate Serve as a warm point of contact for newcomers during Sunday services and events alongside pastoral staff Support occasional newcomer gatherings or information sessions Collaborate with staff to ensure integration pathways are accessible and visible 4. Cross-Ministry Collaboration Liaise with ministry leaders and key volunteers on hospitality and congregational-life efforts where they intersect Communicate with ministry staff to understand volunteer and facility needs Collaborate with communications staff to promote events and highlight opportunities for involvement 5. Strategic Culture Support Observe and share congregational care needs noticed through events or Sunday interactions Offer input on how to strengthen community rhythms and relational connection across ages and cultures Maintain informal feedback loops and basic participation data to inform planning and evaluate impact Propose new hospitality ideas and process enhancements at regular staff check-ins Additional Responsibilities Support Health, Safety & Compliance: Ensure volunteers adhere to established food-handling protocols, accessibility standards, and public-health guidelines, under the guidance of the Church & Ministry Coordinator and existing policies (e.g., child-protection requirements). Budget & Resources: Track hospitality budgets, order supplies, and reconcile expenses for congregational-life events, in coordination with the church office. Reporting & Metrics: Produce simple monthly or quarterly summaries of participation, volunteer engagement, and feedback for staff review. Technology & Record-Keeping: Maintain accurate digital records (attendance, volunteers, visitor follow-ups). Continuous Improvement: Propose and document suggestions for enhancing hospitality and community-building processes at regular staff check-ins. Qualifications A committed follower of Jesus with a gift for hospitality and community-building Relational, dependable, and organized; able to work independently and in team settings Experience in event planning, volunteer coordination, or relational ministry preferred Culturally aware and sensitive to inclusion and accessibility in community spaces Comfort with basic administrative tools (e.g., email, spreadsheets, scheduling apps) Experience with Breeze, PlanningCenter or similar databases an asset Familiarity with kitchen or facility coordination (or willingness to learn) Comfort speaking in front of groups or facilitating gatherings (preferred but not required) Ability to work compassionately and effectively with individuals who have complex or high needs (e.g., unhoused, mental health challenges) in a downtown church context Work Conditions Flexible, part-time schedule (exact hours TBD) Requires regular presence on Sundays, Mondays, and Tuesdays, as well as some evenings or weekends for events Participation in staff meetings or planning sessions as needed Police Vulnerable Sector Check required before start date Training and orientation provided To Apply Please submit: A cover letter outlining your interest in the role and your connection to church life A résumé highlighting your relevant experience