Consultant

Position: Consultant
Team: Delivery Excellence Team
Employment Status: Permanent or 1-year Renewable Contractor
Manager: Director, Delivery Excellence
Salary: JPY8-10M OTE
Location: Tokyo Office in Hanzomon
Hybrid working: Yes(Work in office 2 days and work from home 3 days per week)
Expected DOJ: ASAP

About FranklinCovey:

• FranklinCovey is a global leader in improving organizational performance, helping organizations achieve results by driving lasting change in human behavior.
• FranklinCovey Japan provides solutions in leadership, productivity, and organizational effectiveness to clients throughout Japan, bringing global best practices to the Japanese market. Although our Japan office is a small organization with 50 employees, we foster a cohesive and collaborative environment where each employee can have a direct impact on our business and our clients.

Job Overview:

• The role, based on FranklinCovey’s content and implementation standards, will understand clients’ challenges, needs, and expected outcomes, and will be responsible for delivering and facilitating training and workshop sessions.
• The position provides learning experiences that enable participants to gain self-awareness and drive real behavioral change, while collaborating with sales and internal stakeholders to contribute to the ongoing delivery of value to clients.
• The role continuously enhances their knowledge and skills as experts in FranklinCovey content, maintain consistent delivery quality, respond to urgent implementation needs, share practical knowledge within the company, and mentor junior staff.

Job Responsibilities:
1. Program Delivery/Facilitation:

• The role involves understanding and adhering to FranklinCovey’s Centerline, standard content, and implementation guidelines, and conducting in-person and online training sessions, workshops, and sessions.
• The position involves creating opportunities for reflection, dialogue, application, and practice so that learners can gain insights on their own, and fostering an inclusive learning environment where participants feel comfortable and safe.
• The role involves listening to learners’ comments and reactions, probing questions as needed, and facilitating learning by drawing out the collective experiences and insights of the entire group.
• The position involves assessing learners’ level of understanding, participation, and the overall atmosphere of the session, and appropriately adjusting the pace, time allocation, flow of exercises, and engagement methods—all while ensuring that expected outcomes are met.

2. Client Consultation / Internal Collaboration:

• The role involves gathering necessary information about the client’s industry, business, organization, and implementation context, and confirming the challenges, implementation objectives, expected outcomes, and the target audience’s situation through preliminary meetings and other means.
• The Position collaborates with Sales and internal stakeholders to share necessary information before and after client interactions, ensuring a thorough understanding of the project’s background and objectives prior to delivery.
• The role appropriately adjusts session flow, time allocation, exercises, and questioning based on the client’s situation and expected outcomes, while maintaining the value and integrity of FranklinCovey’s Centerline and intellectual property.
• The position will participate in client meetings alongside Sales as needed, providing expert support to clarify challenges and needs, explore solutions, and facilitate consultations leading to proposals.
• The role will share the challenges, needs, and feedback gathered through client interactions and program implementation with Sales and relevant stakeholders, contributing to the continuous delivery of value and the development of future solutions.
• The Position aims to build trusting relationships with clients and become a trusted partner as a FranklinCovey expert.

3. Maintaining and Enhancing Expertise in FranklinCovey Content:

• The role is responsible for obtaining the necessary certifications for the assigned FranklinCovey content and maintaining the ability to deliver it in accordance with Centerline.
• The position continuously studies not only the content of the assigned materials but also the underlying concepts and related FranklinCovey books, articles, and research to deepen their understanding.
• The role must understand the relevance of FranklinCovey solutions to clients’ challenges and circumstances, and develop the expertise to explain how the content can be utilized to solve real-world problems and drive behavioral change.
• The position must handle FranklinCovey’s intellectual property appropriately and maintain its value and consistency.
• The role involves continuously updating knowledge regarding external trends in business, organizations, human resources, leadership, and other areas to improve the quality of delivery and consultation.

4. Emergency Backup Response:

• The role is to maintain the ability to step in as a substitute presenter as needed in the event that a scheduled consultant or facilitator is unable to present due to sudden absences, schedule changes, or other circumstances.
• The position must continuously maintain an understanding of the program content, certification, and delivery skills for the programs they are responsible for, and be prepared to deliver them to FranklinCovey’s quality standards even in emergency situations.
• In the event that an emergency response is required, the role must grasp the necessary information—even with limited preparation time—and strive to ensure smooth program delivery and maintain quality while coordinating with relevant parties.

5. Sharing Practical Knowledge and Supporting Junior Staff:

• The role shall share practical knowledge and insights gained through program delivery, facilitation, client consultation, and other activities within the company as needed.
• The position contributes to improving the organization’s overall expertise and delivery quality by providing feedback, sharing information, and offering advice to other consultants, facilitators, and others regarding delivery and facilitation.
• The role actively accepts feedback from others and works to continuously improve their behavior and enhance their expertise.

Required skills and experiences:
MUST Have:

• Bachelor’s degree from a 4-year university
• Business-level English proficiency (reading, writing, and speaking)
• Experience facilitating and presenting corporate development training programs and workshops (5+ years)
• Experience conducting meetings and coordinating corporate development training programs with clients or internal stakeholders (5+ years)
• Basic knowledge of and practical experience in the corporate development training business (5+ years)
• Excellent written and verbal communication skills in Japanese
• Ability to listen to others, analyze the situation and needs, and convey information appropriately
• Can build trusting relationships with clients, training participants, and internal stakeholders through sincere and responsible behavior.
• Understands their role and responsibilities as a facilitator and can proactively prepare for corporate development training sessions, study the material, and coordinate with relevant parties as needed.
• Can accept feedback from training participants and clients and continuously improve their training delivery and engagement style.
• Continuously learns about FranklinCovey training content and related fields, and is able to obtain and maintain the necessary certifications.
• Is able to travel to client sites and training venues.
• Has an environment suitable for delivering online training and holding online meetings.

NICE to Have

• Master’s degree
• Experience facilitating or presenting corporate development training in English (5+ years).
• Practical experience in consulting or the training and talent development field. (5+ years)
• Experience in coaching, or possession of a coaching-related certification.
• Experience in designing and developing corporate development training programs. (5+ years)
• Knowledge and experience in instructional design and corporate development training design. (5+ years)
• Knowledge and experience in measuring corporate development training effectiveness. (5+ years)
• Practical experience in sales or business development.
• Experience presenting to or facilitating sessions for executive management and senior leaders. (5+ years)