Consultant Care Manager

Consultant Care Manager

Resourcing HQ, LLC · Location: Remote · Type: Full-time, 40 hours/week · Compensation: Base Salary + quarterly consultant retention-based bonus

About Resourcing HQ

Resourcing HQ (RHQ) is a Healthcare IT staffing firm that places Epic professionals (analysts, principal trainers, project managers and technical leaders) with health systems across the country in contract, contract-to-hire and direct-hire roles. Founded in 2017, we support about 100 active consultants today, including a large team on a major academic medical center's Epic implementation. Our consultants are the heart of our business, and how we take care of them is what sets us apart.

The Role

We're looking for a highly organized, detail-driven operations professional to own the consultant lifecycle from signed offer to final day. You'll be the person our consultants turn to first, and the person who makes sure every offer, background check, I-9, laptop, timesheet, expense report and change form is handled correctly and on time.

This is a hands-on role. Much of the work is administrative and process-driven, balanced with real ownership of consultant relationships. If you take pride in clean files, airtight compliance and consultants who feel well looked after, you'll thrive here.

What You'll Do

Onboarding & Compliance

• Issue offers and contracts to W-2 and 1099 consultants through our payroll platform and e-signature tools
• Order background checks and drug screens, track results and maintain complete consultant files
• Drive onboarding to completion: welcome letters, onboarding checklists, payroll setup, and client-specific or VMS requirements
• Hold I-9 verification video calls and complete I-9 and E-Verify
• Maintain the active consultant roster, the weekly new-starts report, and records such as certificates of insurance and vaccinations

Consultant Care & Communication

• Serve as the primary point of contact for consultants' day-to-day questions by phone, email and text
• Support consultants on their first day and run scheduled check-ins (first week, first month and ongoing)
• Document check-ins and significant issues in our applicant tracking system and escalate to leadership when needed
• Send company-wide consultant communications such as holiday schedules and expense cutoff dates
• Partner with leadership on consultant satisfaction and retention, spotting concerns early

Equipment

• Coordinate laptop shipments and returns with our IT partner, including tracking information and shipping labels
• Track support tickets through resolution and follow up on unreturned equipment

Timekeeping, Expenses & Pay Changes

• Follow up with consultants on missing timesheets
• Prepare and distribute change forms for end dates, rate changes and other updates, and file them correctly
• Audit travel expense receipts, work with consultants to fill documentation gaps, and reconcile expense reporting with Accounting

Offboarding

• Communicate releases to consultants as directed by leadership and document them
• Send offboarding communications and change forms and arrange equipment returns

Team Support

• Join daily recruiting meetings and weekly operations updates with leadership
• Support recruiting on high-priority roles and help amplify job postings on LinkedIn
• Keep distribution lists and shared Google Drive folders current, archiving records for former consultants

What You Bring

• 3–5+ years in staffing operations, onboarding, contractor management or HR operations; Healthcare IT or IT staffing strongly preferred
• Hands-on experience with I-9/E-Verify, background screening, and W-2 versus 1099 onboarding
• Familiarity with the Epic/EHR consulting market is a plus
• Exceptional organization and follow-through: you're comfortable with high-volume administrative work and nothing slips through the cracks
• A warm, professional and even-keeled communicator who exercises discretion and keeps documentation factual and constructive
• Proficiency in Google Workspace (Gmail, Drive, Sheets); experience with Gusto, Asurint, Ruddr, Pirate Ship or a VMS is a plus
• Thrives on a small, fast-moving team and can juggle requests from leadership, recruiters and consultants at the same time

Why RHQ

• Direct impact: you'll shape the experience of every consultant we place
• A small, collaborative team with direct access to leadership
• A front-row seat in one of the most in-demand niches in healthcare technology

How to Apply

Apply on LinkedIn, or send your resume to maria.day@resourcinghq.com with "Consultant Care & Operations Manager" in the subject line.

Resourcing HQ is an equal opportunity employer.