NB
Consultor Senior de Soluciones de IA y Contact Center
- Hiring from
- Colombia
- Work type
- Remote
- Posted
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NETCOM
A 1POINT1 Company
WE ARE HIRING
SOLUTION ARCHITECT
Design AI-powered solutions that make a real impact.
Join our global team and help enterprises transform customer engagement, contact center and collections through innovative AI solutions.
Work Model: Remote / Hybrid
Employment Type: Full-time
People
Areas of Focus
Solution Design & Architecture
Translate customer business needs into scalable, secure and commercially viable AI solutions.
Generative AI & AI Agents
Design solutions using LLMs, RAG, AI agents, prompt engineering and governance frameworks.
Voice AI & Contact Center
Architect AI-enabled voice solutions integrating with CCaaS, telephony, IVR, STT/TTS, dialers, CRM and human escalation.
Enterprise Integrations
Define and document integrations with CRM, core systems, ERP, payment platforms, data pipelines and APIs.
Pre-Sales & Customer Advisory
Lead solution discussions, create proposals and work closely with sales and delivery teams.
Regional & Global Impact
Support strategic opportunities and customers across North America, Latin America and Colombia.
What We're Looking For
A 1POINT1 Company
WE ARE HIRING
SOLUTION ARCHITECT
Design AI-powered solutions that make a real impact.
Join our global team and help enterprises transform customer engagement, contact center and collections through innovative AI solutions.
Work Model: Remote / Hybrid
Employment Type: Full-time
People
- Technology
- Opportunities Without Borders
Areas of Focus
- AI & Automation
- Contact Center Innovation
- Enterprise Integrations
- Measurable Business Outcomes
Solution Design & Architecture
Translate customer business needs into scalable, secure and commercially viable AI solutions.
Generative AI & AI Agents
Design solutions using LLMs, RAG, AI agents, prompt engineering and governance frameworks.
Voice AI & Contact Center
Architect AI-enabled voice solutions integrating with CCaaS, telephony, IVR, STT/TTS, dialers, CRM and human escalation.
Enterprise Integrations
Define and document integrations with CRM, core systems, ERP, payment platforms, data pipelines and APIs.
Pre-Sales & Customer Advisory
Lead solution discussions, create proposals and work closely with sales and delivery teams.
Regional & Global Impact
Support strategic opportunities and customers across North America, Latin America and Colombia.
What We're Looking For
- Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field.
- Strong technical architecture skills and solutioning mindset.
- Prior BPO / contact center experience is an advantage.
- Relevant experience in solution architecture, pre-sales or consulting.
- Deep understanding of AI, LLMs, voice AI, contact center technologies and cloud platforms.
- Excellent communication, presentation and consulting skills.
- Customer-focused, analytical and collaborative.
- Comfortable working in a fast-paced, multinational and cross-cultural environment.
- A People-First Culture
- Continuous Growth
- Global Opportunities
