Description
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
The
Consumer Banking Transformation Leader
is responsible for strategic execution and transformation planning, growth and channel performance systems, organizational change and workforce evolution, and team leadership and business integration.
The ideal candidate will have:
Strong business acumen and the ability to connect strategic objectives with operational execution
Proven planning, execution, and project leadership skills to drive initiatives from concept through implementation
Demonstrated success leading organizational change initiatives and guiding stakeholders through transformation efforts
An understanding of and commitment to our values
The attitude and aptitude to engage in continuous development
Essential functions of the role:
Strategic Execution & Transformation Planning
Translate Consumer and Small Business Banking strategy into actionable transformation roadmaps
Lead sequencing and coordination of major initiatives such as branch optimization, service model evolution, staffing model redesign, workforce modernization, and customer experience transformation
Build business cases, executive recommendations, and implementation plans for strategic investments and operating model changes
Identify systemic friction points and coordinate cross-functional solutions across business, operations, and enterprise support teams
Support the design and evolution of future-state operating models that improve growth, efficiency, customer experience, and organizational agility
Growth & Channel Performance Systems
Support execution of deposit growth, customer acquisition, and fee income strategies across consumer and small business banking
Coordinate cross-functional execution of promotions, pricing changes, and growth initiatives, and channel modernization efforts in partnership with Marketing, Product, Credit, and Operations
Partner with Regional leadership to evolve sales execution systems, coaching rhythms, and performance frameworks that support changing customer expectations and relationship-focused banking behaviors
Support optimization of branch footprint, staffing models, and channel performance strategies
Help align branch, contact center, and digital channel experiences into a more coordinated and effective customer experience model
Organizational Change & Workforce Evolution
Lead change management planning and organizational readiness efforts tied to major business, process, technology, and operating model changes
Help define how employee roles, service models, and leadership expectations evolve as technology, AI, automation, and customer behaviors reshape banking
Develop communication, implementation, and adoption strategies that support successful organizational transitions
Partner with operational leaders to support adoption of new behaviors, workflows, and customer engagement approaches across frontline and service teams
Help leaders navigate organizational change by reinforcing clarity, alignment, accountability, and execution consistency during periods of transformation
Team Leadership & Business Integration
Provide leadership, prioritization, and strategic direction for the Consumer Experience & Channel Manager and Consumer Banking Performance Analyst roles
Ensure alignment between product initiatives, customer experience priorities, channel performance insights, and transformation efforts
Facilitate alignment across business units, support functions, and enterprise partners to remove barriers to execution
Establish governance, prioritization, and execution rhythms for strategic transformation initiatives
Monitor initiative progress, identify risks, and adjust execution plans based on business conditions and organizational readiness
Serve as a strategic thought partner to Consumer Banking leadership on modernization priorities, execution challenges, and organizational evolution
Other duties as assigned within the scope and responsibility of the job
Requirements
7+ years of experience in consumer banking, retail banking, strategy execution, transformation, customer experience, consulting, or related leadership roles
Bachelor’s degree in Business, Finance, Marketing, Organizational Leadership, or related field preferred
Proven ability to lead cross-functional initiatives that drive business growth, organizational change, or operational improvement
Strong business acumen with the ability to evaluate opportunities, develop business cases, and connect strategy to measurable outcomes.
Experience influencing across matrixed organizations and partnering effectively with operational, technology, marketing, product, and support teams
Demonstrated ability to translate strategic priorities into executable plans and drive organizational adoption
Strong communication, leadership, and change management skills
Understanding of consumer banking channels, customer behavior, and evolving digital experiences within financial services preferred
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at
www.emprisebank.com
.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.