Consumer Collections Specialist I
- Salary
- $20/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Salary: $20.00 Hourly
Why Westerra?
At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on beliefs that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections.
This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals; they are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money, we believe you can do money.
What is the role?
The primary function of this role is to preserve the assets and financial stability of the Credit Union by controlling/reducing delinquency and minimize loss severity operating within defined collections policy and procedures. This position is responsible for early stage customer service contact to identify payment solutions.
What will be expected of me?
- Maintain full responsibility for the review and work of delinquent accounts to determine appropriate collection actions. Attempt to contact early stage delinquent account holders by phone, letter dunning, etc.
- Initiate soft skip tracing activities as needed in order to contact the member.
- Adhere to internal departmental procedures, productivity standards and workflow processes. Contribute to departmental and team goals and support current business priorities.
- Offer approved remedies, if appropriate, to bring accounts to a current status with an emphasis of account resolution.
- Other duties as assigned (correspondence with members, transfer of funds, etc.).
- Consistently demonstrates the Westerra Way Experience and complies with all policies and regulations
- Seek to improve efficiencies by initiating and sharing ideas for process and quality improvements
- Other duties as assigned.
Will I have Direct Reports? No
What am I bringing?
Experience/Education:
- Minimum 1 – 2 year’s customer service, collections, clerical/administrative, financial services and/or accounts payable experience.
- Proven experience problem solving and managing conflict.
- High school diploma or equivalent work experience.
Skills and Abilities:
- Proficient in Microsoft Office
- Exhibits strong verbal and written communication skills
- Ability to Learn and demonstrate that learning on the job
- Detail oriented with strong organizational and time management skills
- Must maintain high-level of confidentiality
- Accountable for completing routine tasks accurately and timely while following established procedures under regular supervision.
- Exercises basic judgment on routine work and seeks guidance for unfamiliar situations.
- Developing understanding of departmental procedures, systems, and organizational operations.
- Contributes to team success through reliable execution of assigned work; impact is primarily within the immediate team.
- Individual contributor focused on developing job knowledge and technical skills.
- Builds effective working relationships with teammates and supervisors while providing quality support and service.
- Organizes and prioritizes assigned daily tasks to meet established service and operational expectations.
What is the work environment like, and are there physical requirements for this role?
- Hybrid: Typically, a dispersed, flexible team environment both on Westerra campus (at least 2x/week) and remote. Employees must reside in Colorado or be willing to relocate prior to starting employment. Residency is required for payroll and state tax purposes.
- Mon-Fri: On location in the branch (Saturdays on rotation)
- Office environment
- Works primarily at a desk
Salary: in addition to the starting hourly rate of $20.00, this role is also eligible for annual bonus potential tied to Westerra’s financial performance.
What are some of our benefit offerings?
- Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
- Two dental plans through Delta Dental
- Basic life and AD&D insurance, short-term disability and long-term disability
- 20+ days of paid time off (PTO) per year
- 16 hours of volunteer time off (VTO) per year
- 11+ paid holidays
- 401(k) that includes up to 6% match
- Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
- 2% off Auto/RV/Motorcycle Loans
- Up to $5250 per year for educational reimbursement
- 4 weeks of paid parental leave
- Mental health resources including an Employee Assistance Program (EAP)
- Individualized learning and development programs
Please note, applications will be accepted until at least November 11, 2026.
