Consumer Compliance Manager - UDAAP and Reg E focused

About the Role

Crypto.com is looking for a Compliance Manager to lead and strengthen our U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role built for someone who thrives in fast-moving environments and brings deep experience in consumer protection laws, Regulation E, and UDAAP compliance. While supporting broader regulatory initiatives and BSA/AML program alignment, your primary focus will be designing, auditing, and executing consumer compliance controls across our product offerings (including credit, prepaid, and digital asset transactions).

Responsibilities

Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products.

Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues.

Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms.

Lead preparations for consumer compliance examinations and audits; manage project plans, scoping, timelines, and deliverables for regulatory remediation efforts.

Own, update, and operationalize consumer compliance policies, ensuring alignment with evolving federal (CFPB, FTC, OCC/FDIC standards) and state regulations.

Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication (RFI) workflows.

Provide secondary support for broader compliance program initiatives, including BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions.

• Perform ad hoc special projects as required

Requirements

• 3+ years of compliance experience in a financial services, fintech, or banking environment
• Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks.
• Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes.
• Proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans.
• Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes.
• Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows.
• Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch.
• Familiarity with banking regulators and examination processes is a plus