Consumer Deposit Strategy & Enablement Lead
- Hiring from
- Australia
- Work type
- Hybrid
- Posted
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We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen
Want to take the lead in defining how Australians save, manage, and grow their everyday money?
It starts here. With Bendigo Bank… and you.
At Bendigo Bank (BEN), we are dedicated to building trusted relationships and making banking easier for our customers, communities, and partners. As our Consumer Deposit Strategy & Enablement Lead, you will play a central strategic role within our Consumer Performance and Enablement team—driving commercial performance, identifying new market growth opportunities, and elevating deposit customer outcomes across the bank.
In this high-impact, cross-functional role, you will bridge the gap between strategic development and practical execution across the end-to-end deposit value chain. You’ll leverage data-driven insights to steer go-to-market strategies, optimise everyday banking experiences, and simplify operational processes. If you are a curious, proactive problem-solver and collaborative influencer who thrives on challenging the status quo, championing digital enablement, and delivering sustainable commercial growth, this is your opportunity to directly improve the financial wellbeing of everyday Australians by delivering banking experiences designed entirely around their needs.
Key responsibilities:
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Aid in the development & execution of the Consumer Deposit Strategy: Help formulate the development, execution, and delivery of an agile, "always on" consumer deposit strategy, aligning strategic initiatives with broader enterprise and divisional objectives.
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Drive commercial growth & deepening: Partner across teams to uncover and deliver growth opportunities across customer acquisition, deposit deepening, and retention, crafting robust business cases to prioritise key initiatives.
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Transform & simplify the banking experience: Identify opportunities to remove inefficiencies, streamline everyday banking processes, and lead continuous improvement initiatives from ideation through to implementation.
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Evolve the Value Stream Operating Model: Influence and enable the evolution of an end-to-end deposit operating model across the group, ensuring seamless cross-channel alignment.
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Champion data-led decision-making: Partner with Data & Analytics to co-design reporting frameworks, monitor competitor and market trends, and enhance forecasting accuracy to support sound commercial choices.
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Unite diverse cross-functional stakeholders: Connect and align key partners across Digital, Distribution Channels, Risk, Technology, and Customer Operations to foster unified decision-making and shared ownership.
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Support proactive risk ownership: Play an active role in evaluating emerging risks (including AML/CTF, fraud, conduct, and operational risks) across the deposit lifecycle, ensuring balanced risk-and-reward outcomes.
To succeed in this role, we’d love you to have:
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Deposit & banking landscape knowledge: A strong understanding of the Australian banking landscape, consumer deposit products, and customer needs across the complete value chain.
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Strategy & commercial acumen: Proven experience in strategy development, business performance, or analytical roles within banking or financial services.
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Analytical & critical thinking: Strong capability in analysing complex data, researching market trends, and transforming insights into actionable initiatives and executive-ready presentations (with advanced Excel and PowerPoint skills).
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Continuous improvement & change mindset: A proactive track record of identifying friction points, simplifying processes, and successfully delivering customer- or productivity-enhancing initiatives.
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Digital & Value Chain familiarity: Comfort and experience working alongside digital product, technology, and operations teams to enable modern customer solutions.
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Stakeholder management: Exceptional interpersonal and communication skills, with a demonstrated ability to foster collaboration, align diverse teams, and influence outcomes at all levels.
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Relevant qualifications: A tertiary qualification in Business, Finance, Commerce, or a related discipline (post-graduate qualifications are highly regarded).
This is a permanent, full-time role. We are flexible on location and open to candidates based in either Bendigo, Melbourne, Sydney and Adelaide.
We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.
So, why work for us?
With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
Our perks and benefits:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility
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Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
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We know the last few years have been rough, so we have partnered with TELUS Health as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.
We are committed to responding to all candidates, regardless of the outcome of your application.
