Consumer Loan Servicing Representative III

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

Under moderate supervision, performs advanced consumer loan servicing activities for existing loan accounts. Primary responsibilities include GAP and CPI maintenance and reconciliation, title processing and tracking, EWP reconciliation, and quality control reviews of funded consumer loans. Assists members and internal departments with complex loan servicing issues and conducts research to ensure accurate, timely, and compliant resolution.

Essential Duties and Responsibilities:

• Executes advanced servicing and maintenance of existing consumer loan accounts.
• Manages GAP, CPI, and EWP reconciliation activities and resolves discrepancies and variances.
• Oversees vehicle title processing, tracking, collection, and follow-up to ensure timely and accurate receipt and maintenance.
• Reviews title documentation for accuracy, completeness, and compliance and resolves deficiencies.
• Coordinates title-related issues with members, dealerships, state agencies, insurance companies, and other appropriate parties.
• Conducts quality control reviews of funded consumer loans to ensure accuracy, completeness, and compliance.
• Processes loan payoffs, paydowns, and other servicing requests accurately and timely.
• Provides advanced support to members and internal departments on complex loan servicing issues.
• Researches, resolves, and escalates complex servicing issues as appropriate.
• Maintains accurate loan documentation and records in accordance with established procedures.
• Serves as a resource to team members on loan servicing processes and procedures.
• Protects confidential information and ensures compliance with MECU policies, procedures, and applicable laws and regulations.
• Performs other related duties as assigned.

Qualifications:

Required:

• High School Diploma or GED.
• Minimum of three (3) years of member service or financial services experience.
• Minimum of two (2) years of consumer loan servicing experience.
• Strong communication, problem-solving, organizational, and attention-to-detail skills.
• Ability to work independently and manage multiple priorities.

Preferred:

• Three (3) to five (5) years of financial services experience.
• Experience with consumer loan servicing, GAP, CPI, EWP, or title processing.
• Experience with loan payoffs, paydowns, account maintenance, and reconciliation.
• Previous title clerk or vehicle title processing experience.

Competencies Required:

• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong analytical, reconciliation, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to meet established productivity, accuracy, and service standards.
• Must be flexible with work hours and may be required at certain times of the year to work some evening and weekend hours.

Compensation:

Salary Range per hour, depending on experience and qualifications

• $19.27 - $28.00

Benefits at MECU Credit Union:

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Work Location and Physical Demands:

This position is located at Corporate Headquarters. Employees in this role may apply for a hybrid work schedule after the successful completion of their 90-day conditional period. Approval is subject to performance, department needs, and manager’s discretion.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.