Consumer Operations Manager

Position Summary:

The Consumer Operations Manager supports the day-to-day operational needs of the Consumer organization across online marketplaces, distributors, and key customer accounts. This role helps ensure that product information, pricing, inventory, account details, and marketplace content are accurate and up to date.

Working closely with Sales, Customer Service, Supply Chain, and Marketing, the Consumer Operations Manager supports new product launches, inventory and allocation activities, customer requirements, purchase order management, and business reporting. This position plays an important role in maintaining data accuracy, supporting efficient order processing, and helping the Consumer Sales organization meet its business objectives.

Key Responsibilities:

• Support the day-to-day management of online marketplace platforms, ensuring product information and account details are accurate and up to date.
• Coordinate new product setup and item maintenance across marketplace channels to support successful product launches.
• Monitor product listings for accuracy, including content, pricing, images, and brand compliance requirements.
• Manage marketplace customer inquiries through platform message boards and escalate issues as needed.
• Monitor inventory levels and reporting to help prevent stock shortages and overselling.
• Coordinate pricing updates and promotional activities across marketplace and customer channels.
• Coordinate distributor and key account allocation activities by tracking inventory availability and communicating updates to internal teams.
• Prepare and maintain reports related to sales performance, inventory levels, customer activity, and forecast accuracy.
• Support purchase order management, chargeback tracking, deduction research, and retailer-specific operational requirements.
• Partner closely with Sales, Customer Service, Supply Chain, and Marketing to support daily business operations and address operational needs.
• Maintain data accuracy across internal systems and marketplace portals to support efficient order processing and reporting.
• Identify opportunities to improve operational processes, reporting, and overall efficiency.

Qualifications:

• Bachelor’s degree in Business, Sales, Marketing, Supply Chain, E-Commerce, or a related field preferred.
• Five or more years of experience in sales operations, commercial operations, e-commerce operations, customer operations, or a related field.
• Experience supporting consumer products, retail customers, distributors, and online marketplace platforms preferred.
• Experience with new item setup, purchase orders, inventory reporting, pricing, promotions, chargebacks, and customer-specific requirements.
• Strong analytical and problem-solving skills, with the ability to interpret sales, inventory, customer, and forecast data.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with enterprise systems, retailer portals, or marketplace platforms preferred.
• Strong organizational skills with excellent attention to detail and data accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated ability to collaborate effectively with cross-functional teams.

Compensation:

Conair has established a good faith salary range for this position. The salary range reflects the Company's reasonable expectation for the role at the time of posting and is based on a variety of factors including business needs, market conditions, candidate qualifications, experience, skills, and internal equity. The anticipated base salary range for this position is $78,000 to $109,000 annually.

In addition to base salary, this position is eligible to participate in Conair's annual bonus program. Conair also offers a comprehensive benefits package that includes medical, dental and vision coverage; short- and long-term disability insurance; paid parental leave; paid time off; 11 paid holidays; two paid volunteer days; employee product discounts; and a 401(k) plan with employer contributions. Eligibility for certain benefits may vary based on employment status and plan terms.

Environmental Factors:

This role is performed in a professional office environment and requires prolonged periods of sitting, working on a computer, and using standard office equipment. The position follows Conair's hybrid work model, requiring on-site presence at the Stamford, CT office Monday through Thursday, with the flexibility to work remotely on Fridays.

About Conair:

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.

Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring.

Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.

Conair creates confidence and connection

Are you passionate about this opportunity but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!